Customer Quality Manager

POSITION SUMMARY:
Interface with customers’ (tier II, tier I, and OEM) in all aspects of quality such as quality issues, expectations, planning, safe launch, customer requirements for our products. Manages and provide work direction to quality engineers. Ensure clear and timely issue communication to the customer. Responsible to respond and ensure resolution of customer issues relating to quality regarding our products. Reviews quality trends, tracks the root cause of problems and coordinates corrective actions. Troubleshoot quality issues on site at customer location. Complete proactive quality visits to customer locations. Prepare monthly quality reports for assigned customers. Initiate 8D’s in appropriate database for follow up by manufacturing. Participate and support ISO TS-16949 internal auditor activities as required. Respond to customer inquiries regarding FMEA (Failure Mode Effects Analysis), DFMEA (Design Failure Mode Effects Analysis), DVPR (Design Verification Plan Report), and PPAP (Production Part Approval Process). Ensuring customer requirements are communicated within the organization. Advocate of quality processes and systems proactively driving continual improvement in quality processes and systems. Create and drive open issues lists in support of resolving customer issues. Schedule and facilitate conference calls between customer and internal teams on quality topics and open issues lists. Schedule and facilitate conference calls between internal global locations on quality topics and open issues lists. Have a balance between proactive and reactive quality activities. Participate in customer safe launch programs and lead projects. Audit and verify corrective actions * Drive continual improvement mindset within the organization. Be the voice of the customer from the quality perspective. Performs other duties as assigned by Manager.

REQUIRED SKILLS/EXPERIENCE

• Bachelor’s degree in engineering field or quality field preferred with understanding of advanced quality engineering practices, principles, and processes. Must have thorough and complete knowledge of respective field.
• Ten years diverse professional experience including financial/budget responsibility, management leadership, and strategic decision making/leadership in a manufacturing environment.
• Strong communication, ability to lead and manage several large and complex projects simultaneously. Must have experience with past project financial responsibilities. Demonstrated ability to lead and motivate others through support, training, etc.
• Ability to work with internal and external contacts at all levels within the organization. Able to represent the company in a professional manner with customers and suppliers.
• Leadership and management skills in support of company management systems and philosophies. Must be able to develop and lead a cohesive team.
• Ability to oversee implementation of new products, materials, processes, etc. and presents information.
• Ability to work on long-term assignments, broad in nature, using a high level of originality and ingenuity. Must be able to work independently with some latitude for unreviewed action or decision.
• Coordinate the introduction of new products. This includes establishing timing plans, process FMEA’s, Advanced Quality Plans, Dimensional Control Plans, and Process Control Plans, among others.
• Completion of customer-required initial sample requirements. Examples include PPAP, PSW, etc.
• Interface with external customer quality related issues as required.

DUTIES:

• Provides leadership and direction for members of the Focus Factory Quality team and coordinates the team’s efforts within the division to achieve customer, and business, goals and objectives. Establishes current and long range objectives, plans, and policies in support of division objectives, and directs resources to achieve objectives. Monitors performance against plan and ensures that goals are met.
• Responsible for professional development of Electronics Quality Focus Facotry team.
• Maintains appropriate contact with customers to ensure that Quality performance is meeting focus factory objectives. Responsible to assure that customer issues are appropriately championed to assure quick, accurate issue resolution and customer satisfaction with the company’s response.
• Maintains appropriate level of staff necessary to meet business goals and objectives. Monitors productivity of groups and individuals, makes changes where needed.
• Plans, supports, and implements total quality programs. Defines scope, plans, organizes, leads and directs technical work and departmental efforts related to quality engineering activities for new and existing programs.
• Designs, specifies, and installs quality control sampling systems, testing mechanisms, and equipment. Formulates and/or assists in formulating quality control policies and procedures and development of quality standards.
• Monitors and controls costs, timing, and other related aspects of projects. Develops cost quotations related to specifications, test equipment, and gauge requirements and communicates information to appropriate parties. Understands and adheres to schedule and budgetary requirements of projects. Reports progress as required.
• Serves as a liaison and coordinates activity of internal and external resources. Serves as a resource by providing a problem solving function by initiating action to overcome obstacles as they are encountered and prevent potential quality problems.
• Investigates and solves manufacturing-related problems in assigned area using formal problem-solving tools. Analyzes and develops suppliers’ products to obtain maximum productivity and reviews performance in operation and provides suggestions for improvement.
• Champions continuous improvement efforts. Researches, recommends, implements and administers new and/or existing quality assurance processes. Engages in comparative and competitive analysis to ensure utilization of most appropriate and beneficial techniques in each situation respectively.
• Support, interpret, and enforce policies and work practices fairly and consistently. Ensure that unsafe conditions and actions in the work environment are corrected.
• Monitor warranty performance of respective product lines and ensure appropriate actions are being taken to drive down issues and improve performance.
• Oversee program launches and ensure Quality Engineers are on target to meet deliverables.
• Performs other duties as necessary in support of business objectives.

Job Type: Full-time

Pay: $115,000.00 - $130,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person

Salary : $115,000 - $130,000