What are the responsibilities and job description for the Customer Quality Manager position at Zobility?
KEY RESPONSIBILITIES
- Conduct monthly reviews of with plant operations on 0km, launches and field performance.
- Implement improvement projects defined in masterplan globally/regionally
- Implement strategies with OPS, PU, PC, SL, CPS to improve processes and products.
- Support internal and external audit conformance (AIAG 16949, OEM audits)
- Manage and motivate QA-teams in the plants and centrally by implementing OEM specific requirements across the product life cycle (Launch, Production, Warranty)
- Provide problem solving competence and direction to the plants (e.g. 8D quality)
- Ensure senior management visibility of major issues (launch, 0km and field).
- Lead or guide de-escalation taskforces where needed in the event of a critical issues or special supplier status in support of the plant.
- Be part of successful customer visits, audits, and run rates
KEY RESULT INDICATORS
• Quality performance (CPPM, CNCR, IPPM, INCR, SPPM, SNCR, APQP Work products, Warranty performance)
