Customer Quality Manager

POSITION SUMMARY:
Interface with customers (tier II, tier I, and OEM) on all quality aspects, including issues, expectations, planning, safe launch, and requirements. Manage and direct quality engineers, ensuring clear and timely communication with customers. Address and resolve customer quality issues, review trends, track root causes, and coordinate corrective actions. Troubleshoot on-site quality issues and conduct proactive quality visits. Prepare monthly quality reports and initiate 8D’s for manufacturing follow-up. Support ISO TS-16949 internal audits and respond to customer inquiries on FMEA, DFMEA, DVPR, and PPAP. Communicate customer requirements internally, advocate for quality processes, and drive continually improvement. Create and manage open issues lists, facilitate conference calls on quality topics, and balance proactive and reactive quality activities. Participate in safe launch programs, lead projects, audit corrective actions and embody the customer’s voice in quality matters. Perform other duties as assigned by the Manager.

QUALIFICATIONS:
· Bachelor’s degree in engineering field or quality field preferred with understanding of advanced quality engineering practices, principles, and processes. Must have thorough and complete knowledge of respective field.
· Ten years diverse professional experience including financial/budget responsibility, management leadership, and strategic decision making/leadership in a manufacturing environment.
· Strong communication, ability to lead and manage several large and complex projects simultaneously. Must have experience with past project financial responsibilities. Demonstrated ability to lead and motivate others through support, training, etc.
· Leadership and management skills in support of company management systems and philosophies. Must be able to develop and lead a cohesive team.
· Ability to oversee implementation of new products, materials, processes, etc. and presents information.
· Ability to work on long-term assignments, broad in nature, using a high level of originality and ingenuity. Must be able to work independently with some latitude for unreviewed action or decision.
· Coordinate the introduction of new products. This includes establishing timing plans, process FMEA’s, Advanced Quality Plans, Dimensional Control Plans, and Process Control Plans, among others.
· Completion of customer-required initial sample requirements. Examples include PPAP, PSW, etc.
· Interface with external customer quality related issues as required.
· Experience in a dynamic and fast-paced manufacturing environment, with the ability to multitask and prioritize responsibilities.
· Proven experience working with cross functional teams to complete daily tasks and projects.
· Effective communication skills to collaborate with team members, supervisors, and other employees.
· Knowledge/experience of Microsoft Office (Word, Excel, PowerPoint, Project)
· Strong problem-solving skills to identify and troubleshoot issues that may arise.

ROLE EXPECTATIONS:
· Provides leadership and direction for members of the customer quality team and coordinates the team’s efforts within the division to achieve customer, and business, goals and objectives.
· Establishes current and long range objectives, plans, and policies in support of division objectives, and directs resources to achieve objectives. Monitors performance against plan and ensures that goals are met.
· Responsible for professional development of Electronics Quality.
· Maintains appropriate contact with customers to ensure that Quality performance is meeting focus factory objectives. Responsible to assure that customer issues are appropriately championed to assure quick, accurate issue resolution and customer satisfaction with Electronics’ response.
· Maintains appropriate level of staff necessary to meet business goals and objectives. Monitors productivity of groups and individuals, makes changes where needed.
· Plans, supports, and implements total quality programs. Defines scope, plans, organizes, leads and directs technical work and departmental efforts related to quality engineering activities for new and existing programs.
· Monitors and controls costs, timing, and other related aspects of projects.
· Develops cost quotations related to specifications, test equipment, and gauge requirements and communicates information to appropriate parties.
· Understands and adheres to schedule and budgetary requirements of projects. Reports progress as required.
· Serves as a liaison and coordinates activity of internal and external resources. Serves as a resource by providing a problem solving function by initiating action to overcome obstacles as they are encountered and prevent potential quality problems.
· Investigates and solves manufacturing-related problems in assigned area using formal problem-solving tools. Analyzes and develops suppliers’ products to obtain maximum productivity and reviews performance in operation and provides suggestions for improvement.
· Champions continuous improvement efforts. Researches, recommends, implements and administers new and/or existing quality assurance processes. Engages in comparative and competitive analysis to ensure utilization of most appropriate and beneficial techniques in each situation respectively.
· Support, interpret, and enforce policies and work practices fairly and consistently. Ensure that unsafe conditions and actions in the work environment are corrected.
· Monitor warranty performance of respective product lines and ensure appropriate actions are being taken to drive down issues and improve performance.
· Responsible for fast response and customer quality tracking systems.
· Performs other duties as necessary in support of business objectives.

Job Type: Full-time

Pay: $125,000.00 - $135,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to Commute:

• Fenton, MI 48430 (Required)

Work Location: In person

Salary : $125,000 - $135,000