What are the responsibilities and job description for the Customer Service Representative position at Bratcher Heating & Air Conditioning?
Are you a people person who thrives on helping others? Do you love ensuring customers have the best experience possible? At Bratcher Heating & Air Conditioning, we take pride in delivering top-tier HVAC services with a customer-first approach. If you have a knack for problem-solving, organization, and top-notch communication, we want you to be our next full-time Customer Service Representative in Normal, IL!
WHY SHOULD YOU JOIN US?
At Bratcher Heating & Air Conditioning, we believe in creating a supportive, team-oriented environment where you can grow and succeed. Your contributions matter, and we are committed to helping you build a rewarding career with us.
But what do we offer to really ensure you thrive?
- Competitive pay: $15-$17 per hour
- A 401(k) with matching
- Profit sharing
- Dental, health vision, and life
- Retirement plan
- An FSA/HSA
- An employee discount
- Paid time off (PTO)
If you're ready to work with a company that values your skills and dedication, keep reading!
WHO ARE WE?
Bratcher Heating & Air Conditioning has been a cornerstone of HVAC excellence since 1983, proudly serving the Bloomington/Normal, Champaign/Urbana, and Peoria markets. Our commitment to providing top-notch heating, cooling, and geothermal solutions has made us a trusted name in the industry. At Bratcher, we foster an environment where employees can flourish both personally and professionally. Join us and discover firsthand what it truly means to be valued by a company that prioritizes its employees, offering industry-leading pay and benefits as a testament to your dedication and hard work!
WHAT ARE THE HOURS?
Your schedule would be Monday through Friday, 8 AM - 5 PM, giving you a stable work-life balance while being part of a company that truly appreciates your efforts.
WHAT DOES YOUR DAY ENTAIL?
As a Customer Service Representative, you're the first point of contact for our valued customers. You'll answer calls with a friendly, professional demeanor, creating work orders and scheduling service calls efficiently. You'll also play a key role in maintaining our signature service (maintenance) plans, ensuring our customers receive the best service and support. Every day, you'll have the opportunity to make a real impact by keeping our operations running smoothly and our customers happy.
IS THIS THE PERFECT OPPORTUNITY FOR YOU?
- 3 years of service experience
- Self-motivated and organized
- Customer-facing experience is preferred
If you feel this is the right Customer Service Representative job for you, go ahead and apply! We value your time, so we've got a simple application process that should take you less than 3 minutes to complete. We look forward to meeting you!
Must have the ability to pass a pre-employment drug screening.
Salary : $15 - $17
