Wellness Coordinator

OVERVIEW

The Wellness Coordinator reports to the Wellness Manager and supports the overall performance of the

Wellness Department. This role involves helping to support team members, ensure the quality and

availability of products, maintain exceptional customer experience, and meet sales goals. The Wellness

Department Coordinator will train, develop and redirect Wellness staff, all with efforts to create an

engaging and welcoming store environment.

Why work for us?

We are 50 years strong in the community.

We give back to organizations with shared values.

We offer great benefits and competitive compensation.

We are continually innovating and investing in the future.

We offer opportunities for personal and professional growth; about half of our managers were promoted from within.

Tired of working for a company that leaves you feeling like you’re not appreciated? Would you like to join a team that actually enjoys what they do and believes in making a difference?

The Brattleboro Food Co-op is owned by thousands of local shareholders and is committed to improving the quality of life for our community, one meal at a time. We offer competitive wages, great benefits, and an excellent work-life balance.

Our Ends, as articulated by our Board of Directors are:

• An open, inclusive and welcoming marketplace
• Access to and education about goods and nutritious food that are ecologically sound and

responsibly sourced

• An organization that contributes to a just and resilient local economy
• An enterprise that engages in sustainable and regenerative environmental practices

The Cooperative Principles are:

• Open and Voluntary Membership.
• Democratic Member Control.
• Members' Economic Participation.
• Autonomy and Independence.
• Education, Training, and Information.
• Cooperation Among Cooperatives.
• Concern for Community.

The BFC believes in the ethical values of honesty, openness, social responsibility and caring for others.

Cooperative Values are:

• Self-help
• Self-responsibility
• Democracy
• Equality
• Equity
• Solidarity

PEOPLE

• Create an outstanding shopping experience for our shoppers
• Develop and maintain strong relationships with staff, shareholders, community, and others as necessary
• In coordination with the Wellness Manager assist in providing clear direction, training, and guidance to ensure adherence to BFC and department procedures and protocols within theWellness team
• Provide feedback, and report
  any concerns or issues as necessary with the Wellness Manager
• Celebrate and recognize team member successes
• Keep staff up to date and informed of key business information, policies, and updates. Help maintain departmental communication systems that encourages staff participation

PURCHASING

• Replenishes, purchases and assists with the selection and placement of products , including generating and submitting manual and auto-orders throughout the HABA, supplements and herbs areas of the department
• Supports the housewares area of the department as needed
• Supports department objectives for sales and margin by purchasing product and assuring acceptable inventory levels
• Delegates ordering and replenishing responsibilities as needed
• Keeps updated with latest wellness trends, including attending researching and attending relevant trade events
• Evaluates suppliers and investigates new sources of supply according to established procedures
• Negotiates with brokers/reps/producers/suppliers and with guidance from department manager for favorable prices, terms, quality and delivery
• Establish and coordinate promotions for the most compelling assortment and timing
• Research new products and suppliers in accordance with industry trends

POS AND TECHNOLOGY

• Creates and maintains inventory data to allow for optimal auto-ordering within POS system
• Help ensure all product information is entered in the POS system according to the item entry standards established by the Pricing Manager
• Partnering with Wellness Manager and Pricing Manager, maintains accurate up to date costs of items in POS system, including pricing product competitively to achieve margins and sales goals as set by department manager
• Partnering with Wellness Manager and IT Department, maintains sale pricing in POS, according to Co-op Deals as well as in store sales schedules
• Performs periodic sales reports to identify shrink, analyze sales, and eliminate slow sellers
• Prints shelf tags, labels, and product information as needed
• Utilize software and tools necessary to perform the work of their department as defined by the
• Store or General Manager in accordance with BFC policies and procedures
• Trains and develops Wellness staff in use of POS System

MERCHANDISING

• Partner with the Merchandising Manager and Wellness Manager to develop and implement compelling in store product merchandising and assortment including endcap, off shelf, and seasonal/holiday displays
• Partner with Marketing and Community Relations and Wellness Manager to coordinate in-store marketing
• Receives orders in accordance with established procedures
• Ensures shelves and cooler are fully stocked without crowding and rotated for freshness.
• Ensures that shelf tags, signage, and labeling are accurate and displayed properly and that shelves, displays, cooler, aisles and storage areas are in clean, orderly condition
• Participates in and delegates staff in stocking, organizing and cleaning the department
• Partnering with Wellness Manager and Pricing and Marketing Departments, determines sale items, makes or requests sale signs, coordinates sales, and ensures informative signage is correct
• Partnering with Wellness and Merchandising Managers, plans and executes endcap and seasonal displays, including cross-merchandising

PROCESSES

• Reviews invoices for pricing and discount accuracy, logs, codes and submits by deadline
• Assists in managing mis-picks and credits to ensure timely refunds/payments
• Participate in development of all relevant standard operating procedures and practices
• Participate in and ensure adherence to established processes for coordinating appropriate levels of backstock
• Assists in coordinating the receipt and storage of special orders, ensuring prompt notification to customers
• Participate in quarterly inventory counts with support from department and Store Manager

1-2 years experience purchasing required, preferably in a retail grocery environment

• Experience training, coaching, developing, and leading a team required
• Co-op experience, or experience in the natural and organic grocery industry preferred
• 1-2 years experience with natural supplements and/or bodycare products preferred
• Educational background in nutrition, herbalism, aesthetics, or related field preferred
• Experience in merchandising product in a retail setting
• Outstanding customer service skills
• Excellent organization and time management skills
• Excellent communication skills
• Highly computer literate, with experience in word processing, spreadsheet usage, and POS systems preferred
• Must be able to lift at least 50 pounds
• Must be able to stand for long periods of time, kneel and squat throughout the day
• This job description is intended to outline the general responsibilities and requirements of the role. It is not exhaustive and may be subject to change or include additional duties as assigned to meet the needs of the organization.

At Brattleboro Food Co-op, we do not just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. Brattleboro Food Co-op is proud to be an equal opportunity employer.