What are the responsibilities and job description for the Technical Customer Service Supervisor position at BRECOflex CO., L.L.C?
Now Hiring: Technical Customer Service Supervisor
Location: Eatontown, NJ
Are you a technically savvy leader, passionate about guiding teams and providing exceptional customer support? Do you have strong mechanical, engineering, or industrial knowledge and the ability to train and mentor a high-performing customer service team? If so, we want you to join our team! BRECOflex is a leader in precision polyurethane timing belts and industrial automation solutions.
Why Join Us?
- Work for a globally recognized company known for innovation and reliability.
- Drive innovation, collaboration, and continuous improvement.
- Mentor and lead a team, ensuring excellence in service and support.
- Gain opportunities for continuous learning and improvement.
What You'll Do:
· Lead & Develop the Team: Supervise and coach the Inside Sales & Customer Service teams to ensure peak performance.
· Support Customers with Technical Expertise: Provide guidance on complex product applications, troubleshooting, and specifications.
· Drive Process Improvement: Implement new strategies to streamline operations and improve efficiency.
· Enhance Training & Knowledge Sharing: Develop training programs to strengthen product and service knowledge.
· Collaborate Across Departments: Work with Engineering, Sales, and Operations to resolve customer challenges and improve solutions.
- Performance Monitoring: Set and track team performance metrics, providing regular feedback and coaching to ensure goals are met.
- Problem-Solving: Handle escalated customer issues, ensuring prompt and effective resolution.
- Reporting: Generate and analyze reports on team performance, customer satisfaction, and operational efficiency.
What We’re Looking For:
- Background in Engineering, Manufacturing, or Industrial Sales (or relevant experience)
- 3 years of experience in Customer Service, Technical Support, or Inside Sales Leadership.
- Ability to translate technical information into customer-friendly solutions.
- Proficiency in CRM and ERP systems; experience with digital process improvements, a plus.
- Strong leadership, mentoring, and coaching skills.
What You’ll Bring to the Team:
- A passion for building relationships and delivering superior customer service.
- Proven leadership and coaching abilities to inspire a high-performing team.
- Technical expertise to navigate and explain complex concepts.
- A commitment to innovation and adaptability in a dynamic environment.
Learn More About Us! Please visit our website to learn more about BRECOflex CO., L.L.C. and our impact on the industry. We’re looking forward to you joining our team!
