Office Administrator

BRG Realty Group, LLC is an award-winning owner and operator of apartment communities in Ohio, Kentucky and Indiana. The company currently has 50 communities comprised of 8,398 apartment homes. Success has been built upon a foundation of relationships shaped by trust, an engaged and talented employee base, service focused business practices, a sound fiscal approach, value-add services, and investor and risk management protocols that ensure future stability. Our mission continues to be to create and maintain quality communities through innovative management by consistently delivering reliable services to our residents, associates and business partners…and we care!

Job Description

This position provides high level administrative support to one or more Portfolio Managers in managing the over-all operations of a specifically assigned group of properties, this position also provides exceptional customer service to both internal and external customers by utilizing industry knowledge, effective communication skills, and technology expertise.

Essential Duties

• Provide high-level administrative support to Portfolio Manager(s) by responding to telephone calls, emails, etc.
• Assist Portfolio Manager(s) by interacting with vendors and organizations who are engaged in business with the company
• Generate monthly reports as needed by the Portfolio Manager(s)
• Assist Community Managers with issue resolution and questions as needed
• Second line on intervention for resident phone calls if Community Manager cannot resolve the issue
• Accumulate information and prepare move out letters (VIR process)
• Review all new and renewed leases prepared by Community Managers and verify for accuracy
• Review Yardi Dashboard and Daily Activity Log with Community Managers
• Maintain corporate resident files
• Assist in the preparation and maintenance of resident and property correspondence
• Process resident/apartment Change of Status items and update Yardi as needed
• Generate evictions for sites
• Site/Attorney contact for all eviction and collection-related matters
• Notify appropriate personnel of Section 8 inspection results and provide housing assistance updates
• Review all denied applicants for Fair Credit Reporting Act compliance
• Verify and follow-up on referral payments to residents
• Process bonuses for site
• May train site personnel in correct paperwork completion procedures
• Assist in site inspections, site file audit, and budget preparation
• Assist with Investor reporting
• Assist in the refinance process
• Verify variance reports
• Other duties may be assigned as required
  
  

Performance Factors

• Must be depended upon to complete work in a timely, accurate, and thorough manner and be conscientious about assignments
• Must communicate effectively both verbally and in writing with managers, co-workers, and individuals inside and outside the company
• Must work effectively and relate well with others including managers, co-workers, and individuals inside and outside of the company
• Must exhibit a professional manner in dealing with others and work to maintain constructive working relationships
• Must comply with all policies and procedures as outlined in the BRG Employee Handbook and if applicable, the BRG Operations manual
• Must be available for weekend, holiday, and evening hours if necessary
• Must be willing to be assigned to other BRG managed communities as needed
• Property Management Experience Highly Desired***
  
  

Job Type: Full-time

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance
  
  

Schedule

• 8 hour shift
• Monday to Friday
  
  

Supplemental Pay Types

• Bonus pay
  
  

Experience

• Administrative: 1 year (Preferred)
  
  

Work Location: In person