Office Administrator

This position provides high level administrative support to one or more Portfolio Managers in managing the over-all operations of a specifically assigned group of properties, this position also provides exceptional customer service to both internal and external customers by utilizing industry knowledge, effective communication skills, and technology expertise.

Essential Duties:

• Provide high-level administrative support to Portfolio Manager(s) by responding to telephone calls, emails, etc.
• Assist Portfolio Manager(s) by interacting with vendors and organizations who are engaged in business with the company
• Generate monthly reports as needed by the Portfolio Manager(s)
• Assist Community Managers with issue resolution and questions as needed
• Second line on intervention for resident phone calls if Community Manager cannot resolve the issue
• Accumulate information and prepare move out letters (VIR process)
• Review all new and renewed leases prepared by Community Managers and verify for accuracy
• Review Yardi Dashboard and Daily Activity Log with Community Managers
• Maintain corporate resident files
• Assist in the preparation and maintenance of resident and property correspondence
• Process resident/apartment Change of Status items and update Yardi as needed
• Generate evictions for sites
• Site/Attorney contact for all eviction and collection-related matters
• Notify appropriate personnel of Section 8 inspection results and provide housing assistance updates
• Review all denied applicants for Fair Credit Reporting Act compliance
• Verify and follow-up on referral payments to residents
• Process bonuses for site
• May train site personnel in correct paperwork completion procedures
• Assist in site inspections, site file audit, and budget preparation
• Assist with Investor reporting
• Assist in the refinance process
• Verify variance reports
• Other duties may be assigned as required

Performance Factors:

• Must be depended upon to complete work in a timely, accurate, and thorough manner and be conscientious about assignments
• Must communicate effectively both verbally and in writing with managers, co-workers, and individuals inside and outside the company
• Must work effectively and relate well with others including managers, co-workers, and individuals inside and outside of the company
• Must exhibit a professional manner in dealing with others and work to maintain constructive working relationships
• Must comply with all policies and procedures as outlined in the BRG Employee Handbook and if applicable, the BRG Operations manual
• Must be available for weekend, holiday, and evening hours if necessary
• Must be willing to be assigned to other BRG managed communities as needed

**Property Management Experience Highly Desired***