Legal Intake Specialist - High Growth Business Law

Company Description

Brick Business Law, P.A. is a rapidly growing, Florida-based law firm specializing in business-related legal disputes and general counsel services. We are committed to providing exceptional, compassionate legal representation to businesses of all sizes. Our firm is composed of a team of highly skilled attorneys and staff who share a common vision of delivering outstanding service to our clients. This commitment to excellence has earned us repeated recognition, including being named one of the Best Places to Work in Tampa Bay (Ranked No. 3 in 2023), a Business of the Year Finalist (2022), and one of the fastest-growing law firms in the U.S. (Ranked 29th in the Law Firm 500 in 2022). As we continue to expand, we have identified a strategic need for a Client Intake Specialist to support our next phase of growth and ensure the continued success of our firm.

Role Description

We are looking for a highly organized, detail-oriented, and customer-focused individual with a passion for delivering exceptional service. You should be comfortable handling multiple tasks in a fast-paced environment, with strong communication skills and the ability to engage with clients in a professional and empathetic manner. Previous experience in a law firm or client service role is a plus. As an Intake Specialist, you will be the first point of contact for potential clients, playing a pivotal role in ensuring a seamless experience and contributing to the firm’s continued success and growth.

Qualifications

• Experience in a client-facing role: 1-3 years of experience in customer service, legal assistant, or client intake position.
• Strong phone etiquette: Comfort and professionalism in handling a high volume of inbound and outbound calls, including initial consultations with clients.
• Customer service-oriented mindset: Professional and approachable when interacting with potential clients, setting the tone for their experience with the firm.
• Client conversion skills: Ability to effectively screen potential clients, qualify leads, and help convert them into paying clients.
• Efficient follow-up skills: Keeping track of prospective client inquiries, following up in a timely manner, and ensuring intakes are moved forward.
• Experience in the legal industry: Previous experience in a law firm or a client-facing position, particularly in legal intake, administration, or client relations, is highly desirable
• Familiarity with legal terminology: Understanding of basic legal terms and processes.
• Attention to detail: Accurately document client information and ensure seamless data entry for case preparation.
• Ability to work under pressure: Managing high volumes of calls, emails, or forms during busy periods while maintaining professionalism and accuracy.
• Team player: Ability to collaborate with attorneys, paralegals, and other support staff to ensure the smooth flow of client intake and case assignments.

Compensation & Benefits:

We offer a competitive compensation package that includes:

• 401(k) with firm matching
• Health, dental, vision, and life insurance
• Robust paid time off policy (3 weeks to start)
• Chaplaincy support
• Opportunities for community service, happy hours, firm events, and more
• Bonus opportunities (performance-based)
• Learning and Development opportunities to support your career growth.

At Brick Business Law, we believe in fostering a collaborative, dynamic, and supportive work environment. If you are looking to grow in the legal industry and make a meaningful impact, we encourage you to apply.

Job Type: Full-time

Pay: $35,000.00 - $40,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Opportunities for advancement
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

Salary : $35,000 - $40,000