What are the responsibilities and job description for the Clinical Services Quality Assurance Specialist-CADC position at Bridgeway Recovery (Bridgeway Community Health)?
Bridgeway Community Health
is seeking a
Clinical Services Quality Assurance Specialist
Are you a CADC looking to rev up your career? Come join our Quality Improvement Team and apply your expertise to meet the quality assurance requirements of our clinical programs!!!
We all have a passion to see lives changed and relationships restored.
Bridgeway is a new kind of healthcare organization providing holistic treatment through addiction recovery, problem gambling treatment, mental health therapy, and primary medical care.
PRIMARY PURPOSE
The Clinical Quality Assurance & Compliance Specialist will be responsible for ensuring that behavioral health services comply with all applicable federal, state, and local regulation, accreditation standards, and internal policies. This role involves auditing clinical and operational practices, evaluating the quality of care provided, identifying areas for improvement, and ensuring compliance with legal and ethical standards. The ideal candidate will have a strong understanding of behavioral healthcare regulations and quality assurance processes.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Conduct Audits and Reviews :
Perform comprehensive audits of clinical and administrative documentation throughout all stages of chart status to ensure compliance with regulatory requirements, industry standards, and organizational policies. Review charts and records for accuracy, completeness, and adherence to the Oregon Administrative Rules, Federal privacy laws (HIPPA & 42 CFR Part 2), and accreditation standards (e.g., Council on Accreditation). Track and monitor the progress of findings to ensure that identified issues are resolved in a timely and effective manner. Prepare for and support external audits, inspections, and surveys conducted by regulatory bodies and accreditation agencies. Document audit findings. non-compliance issues, and areas for improvement, providing details reports to relevant stakeholders. Provide actionable recommendations to improve compliance, enhance service quality, and address deficiencies identified during audits. Promote a culture of continuous learning and improvement by reinforcing best practices in compliance and quality performance.
Complaints and Grievances Management : Manage and resolve client complaints and grievances in a timely, professional, and compliant manner. Investigate complaints, ensure that all relevant policies are followed, and provide recommendations for improvements based on feedback.
Critical Incident Reporting System Management : Oversee the management of the Critical Incident Report System, ensuring that all incidents are properly documented, reviewed, and addressed in compliance with organizational policies and legal requirements. Ensure timely follow-up on incidents, coordinate with appropriate teams for investigation, and implement corrective actions as needed.
MINIMUM QUALIFICATIONS AND EXPERIENCE
Experience, Education, and Credentials
Experience in behavioral healthcare compliance, quality assurance, or auditing in behavioral health setting. CADC-II Experience with regulatory bodies such as the Oregon Health Authority is highly preferred. Strong knowledge of Oregon Administrative Rules, federal regulations, and accreditation standards, particularly within behavioral health field.
Knowledge, Skills, and Abilities
Strong analytical skills, with the ability to review, interpret, and synthesize complex data. Attention to detail and ability to identify issues or deficiencies in clinical and operational documentation. Strong communication skills, both written and verbal, with the ability to effectively report findings and make recommendations. Ability to work independently and manage multiple audits or projects simultaneously. Strong organizational skills with the ability to prioritize and meet deadlines.
Benefits and Compensation
Paid Holidays
Medical and Dental Coverage; eligibility within 30 days of hire from the start date for full-time employees
5% employer match 401K Retirement Savings Plan; vesting on the 90th day from employment start date with at least 240 hours worked
Corporate Fitness Membership subsidy
Employer-Sponsored : Life, Accidental Death, Short-Term and Long-Term Disability Coverage
Opportunities for Training and Career Development
Generous Paid Time Off (PTO) Plan
Flexible Spending Account
Internal Growth Opportunities
ABOUT BRIDGEWAY COMMUNITY HEALTH
Our mission of helping people in our community who struggle with the symptoms of addiction to drugs, alcohol, problem gambling, and / or psychiatric illness only happens when we create an agency culture of community, mutual respect, encouragement, and desire to see each employee grow and excel.
BEST Non-Profit Award
For the ninth year, Bridgeway Community Health has been honored to be designated by the Oregon Business Journal as one of the 100 Best Nonprofits to Work for in the State of Oregon!
Council on Accreditation
Bridgeway Community Health has achieved national accreditation, meeting the highest national standards in professional performance.
If this sounds like an environment for you, come join our team!
EOE AA M / F / Vet / Disability