What are the responsibilities and job description for the Technical Sales Professional position at Briess Malt & Ingredients Co.?
Key Responsibilities:
Technical Expertise & Customer Support (25%):
Sales & Business Development (30%):
Product Applications & Innovation (30%):
Content Creation & Training (15%):
Food Safety & Compliance:
Qualifications:
Technical Expertise & Customer Support (25%):
- Serve as a Subject Matter Expert (SME) for the company's product portfolio, including standard product lines, finished product properties, applications, and plant capabilities.
- Provide technical guidance and recommendations to customers on product use in applications, ensuring alignment with their needs and goals.
- Collaborate with customers to troubleshoot technical challenges, resolve complaints, and develop effective solutions, including on-site visits when necessary.
- Gather and relay detailed technical information from customers for product matching, complaint resolution, and new product development projects.
Sales & Business Development (30%):
- Identify areas of potential growth in product offerings and business expansion to meet customer needs and align with company goals.
- Partner with marketing and sales leadership to develop and execute strategic initiatives that drive innovation, new product development, and market expansion.
- Act as a key member of the technical team to support sales efforts, including participating in product demonstrations, customer training, and technical consultations.
- Travel to conventions, trade shows, technical conferences, and customer locations to represent the company, promote products, and strengthen relationships.
Product Applications & Innovation (30%):
- Conduct food and beverage applications work in kitchen and laboratory settings, creating prototypes to support sales, marketing, and product/market development efforts.
- Identify and collaborate with external partners for product application projects, maintaining relationships and leading joint initiatives.
- Gather samples and technical data from customers to support product matching, new product development, and innovation projects.
- Contribute to the development of new products by providing technical insights and collaborating with internal R&D and technical teams.
Content Creation & Training (15%):
- Develop and deliver original technical content (e.g., presentations, white papers, case studies) to support product marketing, customer education, and internal training.
- Create marketing content for internal and external publication, working closely with the marketing team to ensure accuracy and alignment with brand messaging.
- Provide training on product applications, characteristics, use, and handling to customers and internal staff using a variety of media (e.g., in-person, virtual, written guides).
Food Safety & Compliance:
- Adhere to all government and company safety, sanitation, and Good Manufacturing Practices (GMP) policies and regulations.
- Ensure compliance with SQF (Safe Quality Food), Food Safety, and Food Quality standards in all activities.
Qualifications:
- Bachelor's degree or higher in Food Science, Chemical Engineering, Biology, Chemistry, or a related scientific field.
- 2-5 years of experience in a customer-facing technical role within the food or beverage industry.
- Work history in a food manufacturing environment, with experience in targeted areas such as confectionery, bakery, pet food, or RTE (ready-to-eat) cereal highly desirable.
- Proficiency in Microsoft Suite (e.g., Word, Excel, PowerPoint) for technical documentation, presentations, and data analysis.
