Assistant Supply Chain Manager

Why Work at BYU  

As the flagship higher education institution of The Church of Jesus Christ of Latter-day Saints, Brigham Young University (BYU) strives to be among the exceptional universities in the world. At BYU, we are devoted to our faith and to our students. We take an active role in the University's Mission: "To assist individuals in their quest for perfection and eternal life.”

 

Our unique mission, deeply rooted in the Gospel of Jesus Christ, provides countless ways to serve and make an impact. This, along with our remarkable culture of belonging, weekly devotionals, and endless opportunities for learning and growth—all situated within a beautiful and historic campus—make it hard to imagine a more inspiring place to work.

Job Description

Assistant Supply Chain Manager

Job Overview

This position manages and oversees the Put-Away, Order Fulfillment, Call Center Support, and Shipping Teams and is responsible for ensuring accurate and timely fulfillment, put-away, organization, and delivery of all product within the supply chain warehousing operation. Additionally, this position supports all four (4) sales channels. The Assistant Supply Chain Manager reports to the Supply Chain Manager and is responsible for functional and technological performance of all warehouse, fulfillment, shipping, and put-away processes. This individual ensures that the fulfillment, shipping, and put-away teams are well trained and that critical performance levels and key indicators are supported and sustained.

What You’ll Do In This Position

Support Supply Chain Management (20%)

• Assist the Supply Chain Manager with special projects and assume duties during their absence.
• Ensure software and warehouse equipment meet business needs.
• Help refine processes to balance inventory needs and maximize performance.
• Collaborate with Category Management to optimize space and systems.
  
  

Direct, Manage, and Support Teams & Processes (45%)

• Oversee hiring, training, and leadership for Put-Away, Fulfillment, Call Center, and Shipping teams.
• Ensure accuracy and timeliness in processes, resolving discrepancies and improving performance metrics.
• Maintain fairness, motivate team members, and foster exceptional customer service.
• Oversee shipping claims for lost, damaged, or delayed orders.
  
  

Warehouse Organization & Cleanliness (15%)

• Maintain a highly organized and clean warehouse for efficient product retrieval.
• Reorganize product as needed and improve warehouse processes.
• Ensure accurate inventory transfers to the campus store.
  
  

Data & Metric Analysis / Process Improvement (10%)

• Develop metrics to measure success and assess key performance indicators (KPIs).
• Use reports to identify and solve process gaps.
  
  

Collaborate with Key Teams (10%)

• Work with I.T., Accounting, Inventory, Sales, and other stakeholders to enhance warehouse performance.
• Participate in planning and training meetings for process alignment.
  
  

Required

What qualifies you for this role

• Bachelor’s degree or 2 years of retail customer service experience or an equivalent combination of education and experience.
• Excellent organizational and communication skills
• Ability to train and teach individuals and small groups
• Physical Ability to lift heavy boxes and stand for long periods of time
  
  

Preferred

• Bachelor’s degree in Supply Chain Management, Operations, or Business and 5 years’ previous experience in supply chain management
• Strong computer and technology skills: familiarity with handheld scanners, price tag printers, utilization or ERP and Office Suite
• Analytical skills to conduct product trend and data analysis
• Thorough knowledge of fulfillment processes including product put-away, product picking, sales invoices, and shipping strategies
• Experience running multiple types of forklifts
  
  

What We Offer In Return

In addition to our competitive pay structure, this position comes with fantastic benefits, including:

• 401k. BYU automatically contributes 8% at no cost to you. Additionally, if you contribute 5%, BYU adds an additional 4% (Rehires may qualify for different retirement plans)
• Excellent work-life balance: 13 paid holidays 22 days paid vacation 12 sick days, accrued annually
• Employee assistance program, available to the employee and all members of their household
• Tuition benefits for employees and eligible family members
• Access to athletic facilities
• Excellent medical/dental benefits
• Short/long-term disability benefits
• Paid parental and maternity leave
• Wellness Program
• Free on-campus parking
• Free UTA passes for employees, spouses, and qualified dependents
• Discounts at the BYU Store and for many events at BYU
  
  

Pay Level: 51

Compensation Range

Actual compensation based on education and experience

$58,656.00 - $74,426.00

Required Documents

All staff positions require a resume with an optional cover letter.

Refer to the Job Description for any additional required documents.

Members of the Church of Jesus Christ of Latter-day Saints must hold and be worthy to hold a current temple recommend.

Brigham Young University is an equal opportunity employer, including disability and protected veteran status.

Brigham Young University (BYU) is widely recognized not just for its world-class education, but for its deep commitment to inspired religious values. Gathered together in a Christ-centered atmosphere, BYU employees are a vital part of a community of belonging, where we value the experiences, perspectives, and talents of each individual. If you share in our devotion to faith and to excellence, we have a place for you here at BYU!