What are the responsibilities and job description for the Customer Service Representative position at Bright Bridge Group?
At Bright Bridge Group, we are dedicated to providing exceptional customer service while fostering a positive, inclusive, and supportive work environment. Our mission is to deliver high-quality solutions and create long-lasting relationships with our customers. We value teamwork, innovation, and a customer-first mindset. Join us, and you'll be part of a forward-thinking company committed to personal and professional growth.
We are currently seeking a motivated and results-driven Customer Sales Representative to join our dynamic sales team. The Customer Sales Representative is the frontline of our sales efforts, responsible for engaging with customers, understanding their needs, and providing tailored solutions. This role is essential for ensuring customer satisfaction and achieving sales targets while maintaining long-lasting client relationships.
Key Responsibilities:
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We are currently seeking a motivated and results-driven Customer Sales Representative to join our dynamic sales team. The Customer Sales Representative is the frontline of our sales efforts, responsible for engaging with customers, understanding their needs, and providing tailored solutions. This role is essential for ensuring customer satisfaction and achieving sales targets while maintaining long-lasting client relationships.
Key Responsibilities:
- Engage with customers via phone, email, and chat to understand their needs and recommend products or services
- Provide exceptional customer service, addressing inquiries, concerns, and product-related questions promptly and professionally
- Process sales orders and follow up to ensure customer satisfaction throughout the purchasing process
- Maintain detailed records of customer interactions and sales activities in the CRM system
- Collaborate with the marketing team to identify new sales opportunities and promote current products and promotions
- Meet and exceed monthly sales targets and performance goals through effective selling techniques and customer follow-ups
- Stay updated on product knowledge, industry trends, and competitor offerings to effectively communicate with customers
- Assist with the development and implementation of sales strategies and campaigns
- Proven experience in sales, customer service, or a similar role
- Excellent communication skills, both written and verbal, with a friendly and persuasive demeanor
- Strong interpersonal skills and a passion for helping customers achieve their needs
- Ability to work independently and as part of a team in a fast-paced environment
- Strong organizational and time management skills with attention to detail
- Competitive base salary plus commission and performance bonuses
- Comprehensive benefits package, including health, dental, and retirement plans
- Ongoing training and development opportunities to enhance your skills and career progression
- A vibrant and collaborative work environment focused on teamwork and success
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