What are the responsibilities and job description for the Front Desk Coordinator/Medical Receptionist position at Brighton Vision Center?
We are looking for a Front Desk Coordinator/Receptionist to add to our front desk patient care team!
As a Front Desk Coordinator, you will be the first point of contact for our company. Our Front Office Coordinator/Medical Receptionist’s duties include offering administrative support across the organization. You will welcome patients, coordinate front-desk activities, including answering phones, scheduling patients, call triage, data entry into patient charts.
To be successful in this role, you should have a pleasant personality, as this is also a customer service role. You should be able to deal with emergencies in a timely and effective manner, while streamlining office operations. Multitasking and stress management skills are essential for this position. Ultimately, a Receptionist’s duties and responsibilities are to ensure the front desk welcomes patients positively and executes all administrative tasks to the highest quality standards.
Responsibilities
- Greet and welcome patients as soon as they arrive at the office
- Answer, screen and forward incoming phone calls
- Triage and schedule patients via phone and in-person
- Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
- Provide basic and accurate medical and scheduling information in-person and via phone/email
- Receive, sort and distribute daily mail/deliveries
- Input patient demographic and insurance information into patient EMR
- Verify medical insurance
- Check-in and check-out patients for three doctors
- Perform other clerical receptionist duties such as filing, scanning, photocopying, mailing and faxing
Skills
- Proven work experience as a Receptionist, Front Office Representative or similar role
- Proficiency in Microsoft Office Suite
- Hands-on experience with office equipment (e.g. fax machines and printers)
- Professional attitude and appearance
- Solid written and verbal communication skills
- Ability to be resourceful and proactive when issues arise
- Excellent organizational skills
- Multitasking and time-management skills, with the ability to prioritize tasks
- Customer service attitude
- High school degree or equivalent
- Background screen necessary
Benefits
- Pay is based on experience and skills
- 401K with company match (after one year)
- Vacation pay (after one year)
- Holiday pay (after one year)
- Profit Sharing (after one year)
- No group healthcare at this time. Marketplace plans or DirectCare options available
Hours/Days
- 5 days per week needed: Monday-Friday approximate hours 8:30am-5pm
- No nights, weekends or holidays!
Job Types: Full-time, Part-time
Benefits:
- 401(k)
- 401(k) matching
- Paid time off
- Retirement plan
- Uniform allowance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Education:
- High school or equivalent (Required)
Experience:
- Medical office: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Work Location: In person