What are the responsibilities and job description for the Delivery Dispatcher position at BrightSpring Health Services?
ID: 2024-155133
Line of Business: OnePoint Patient Care
Position Type: Full-Time
Our Company
OnePoint Patient Care
Overview
OnePoint Patient Care is one of the pioneers in the hospice industry. Specializingin providing hospice pharmacy services since the Medicare benefit started in the 1980s, OnePoint Patient Care hasgrown to become one of the leading hospice pharmacies in the country. Our commitment to quality and superiorservice is unsurpassed in the industry.
Responsibilities
- Assist other delivery personnel with map reading and routing techniques.
- Confer with customers and team members to resolve questions, problems and requests (i.e. calls from nurses,patients, NOHs, address changes).
- Data Entry (i.e. vehicle maintenance, customer information).
- Facilitate out of town shipments/UPS.
- Report procedural errors and inappropriate behavior to managers.
- Advise team members and coordinate accident protocol/procedures.
- Quality control of same day deliveries (bin transfer).
- Communicate and provide information to supervisors, co-workers, and pharmacy team members, providingfeedback, comments, questions, concerns.
- Exceed quality customer service standards by phone and in person.
Qualifications
- Ability to use OnePoint Patient Care and Microsoft Office computer applications.
- Close attention to detail.
- Ability to work under pressure and meet deadlines.
- Use logic and reason to identify the strengths and weaknesses of alternative solutions, conclusions, or approachesto problems.
- Excellent written and verbal communication skills; good interpersonal skills; ability to work cooperatively andreliably.
- Effectively manages ones own time.
- Excellent customer relations skills.
- Ability to work with minimal supervision; remains composed and behaves professionally during stressful situations.
- Flexible work schedule.
- High School Diploma or Equivalent.
- At least 3 years of experience in customer service.
About our Line of Business
About OnePoint Patient Care OnePoint Patient Care is the nations leading independent provider of community-based hospice pharmacy and pharmacy benefits management (PBM) services offering hospices nationwide flexible and adaptable solutions for their hospice pharmacy needs. OnePoint fills prescriptions, creates custom compounds and formularies, provides home deliveries, and manages pharmacy benefits for more than 32,000 patients per day. Through its Concierge PBM, Next Day Valet mail order and Direct Express local services, OnePoint serves more than 350 hospice programs and is available in 50 states. OnePoint was one of the first pharmacies to begin serving the hospice industry when the Medicare hospice benefit began in the 1980s. Today OnePoint has grown to be one of the leading national hospice pharmacies with 15 locations strategically positioned throughout the United States, with additional plans for expansion. For additional information on what OnePoint can do, visit www.oppc.com or call (866) 771-OPPC. Follow us on Facebook, Twitter, and LinkedIn.Dispatcher
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