What are the responsibilities and job description for the Admissions/Intake Manager position at Brightwell Behavioral Health?
Principal Functions:
Functions under general supervision and direction of the CEO/Administrator, to plan, direct, and evaluate potential patients through a referral system, in accordance with established policy and process.
The Intake Clinician responds to requests for services and determines clinical appropriateness of each request. Information is normally obtained through initial clinical phone information, followed by clinical evaluation if appropriate for the client and coordinates with the physician regarding patient care needs. The Intake Clinician will facilitate this process by assisting the client, family and referral sources. They also provide information to clients, families and referral sources regarding treatment programs, insurance and admission procedures.
Assesses the needs of patients in accordance with the initial admission assessment program, and initiates, implements and evaluates individual patients for acute criteria for psychiatric hospitalization. Reviews information gathered and communicates effectively with the CEO/Administrator and Medical Director or their designee for patient admission. Identifies candidates who meet the program criteria and who will benefit from program services.
Builds positive relationships with area skilled, independent, and assisted living facilities, physicians, physician office staff and hospitals. Helps to educate discharge planners, physicians and other appropriate referral sources for admissions into the facilities. May be requested to round with physicians, hospitalists, and others.
Position Duties:
- Coordinates the patient admission, following established processes, which include, but not limited to completion of all consent paperwork, ambulance transport scheduling, admission call/email notification, handbook distribution, and all other assigned admission process duties. Duties and process are subject to change with any/all process improvement implementation.
- Educates patients, family members or significant others, referral sources, hospital personnel, external payers, external case managers, and others as requested/required, as to the hospitals program and facilities.
- Demonstrates positive communication between customers, co-workers, and supervisors at all times.
- Maintains high ethical standards.
- Prepares and submits activity reports/logs as needed.
- Attends meetings as requested/required.
- Develops rapport with referral sources, clients, and their family members.
- Promotes good public relations with patients, healthcare providers, and other involved people.
- Exhibits the utmost professional behavior at all times, as a facility representative.
- Displays concern and initiative. Is resourceful and calm in emergencies/crisis situations.
- Cooperates and maintains good rapport with nursing staff, medical staff, other departments, and visitors, as well as outside referral sources, hospitals and physicians.
- Seeks guidance and remains knowledgeable of, and complies with, all applicable federal and state laws, as well as hospital policies and processes that apply to assigned duties.
- Maintains a professional approach with confidentiality. Assures protection and privacy of health information attained through written, electronic or oral disclosures.
- Complies with federal and hospital requirements in the areas of protected health information and patient privacy.
- Relays pertinent feedback, positive or negative, to CEO/Administrator for strategic resolution (if applicable).
Minimum Qualifications:
Education: Must be a graduate from an accredited school of nursing.
Experience: Experience in psychiatric facility preferred along with at least 6 months of nursing experience. RN Preferred.
Licensure: Currently licensed as a Registered Nurse or Licensed Practical Nurse in the State of Michigan.
Skills: Must demonstrate expertise in analysis, decision making, time management, oral and written communication, and computer use. Familiarity with the resources available for use in assessing regulations. Good assessment skills and understanding of the insurance and managed care arenas. Ability to function independently. Able to communicate the hospital objectives and goals to outside individuals. Able to effectively seek out and communicate to outside referral sources.
