Warehouse Operations Manager

Title: Operations Manager

Location: Grapevine & Carrollton, Texas

BASIC SCOPE/PURPOSE

Summary: Serve as Operations Manager for any department needed. This will require cross training in various departments.

PRINCIPAL ACCOUNTABILITIES/ESSENTIAL FUNCTIONS

· Ensure that established SOPs are explained to staff, executed, and maintained. If there is a need for an SOP, bring it to the attention of the Sr. Director of Operations.

· Create and maintain a safe work environment for all Associates and Leaders

· Operations Managers will lead and develop a team of 2-3 front-line Supervisors and 50-200 hourly associates

· Act as the primary information source for the team, maintaining compliance and consistency, and taking corrective action when needed

· Mentor, train, and develop teammates for career progression, performance improvement, and recognition purposes

· Operations Managers create, communicate and maintain quality control policies and continuous improvement initiatives across the team(s), shifts, and fulfillment centers

· Proactively identify and lead process improvement initiatives geared towards Safety, Quality, and Productivity

· Build and deliver productivity plans by reviewing forecasts, determining productivity requirements, and partnering with other Operations Managers to balance labor on a daily and weekly basis

· Constantly review and action performance data with your Supervisors, ensuring adherence to, or exceeding operational goals (weekly, daily, hourly)

· Partner with other managers to share best practices across shifts and the network

· Manage, coach, develop team of Operations Supervisors

· Lead and supervise a team of supervisors, and 100-300 hourly associates

· Inbound and Outbound operations within the Fulfillment Center.

· Responsible for the overall safety, quality and performance and customer experience of the shift

· Staff according to the needs of the week utilizing current orders combined with projected orders based on history.

· Accountability for meeting and exceeding operational goals.

· Strategic planning and forecasting; appraise performance; reward and discipline employees; resolve problems; and address staffing needs. Mentor, train and develop teammates for career progression and learning.

• Manage, with Human Resources, the employee staffing process, including recruiting, interviewing, hiring, and onboarding.

• Train, coach and motivate employees.

• Report to Senior Director of Operations.

EXPECTATIONS

Operations:

· Complete all orders daily that come in.

· Maintain open communications with the client services.

· Reach out to fellow OMs when staffing needs arise to ensure that we are utilizing our teams to their fullest potentials

REQUIREMENTS

· Must have at least one to two years of D to C (direct to customer) experience

· Must have some ability in Spanish

· Knowledge of Office Suite and Google

· HS Diploma or GED required

Job Type: Full-time

Pay: $48,810.26 - $60,100.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Night shift
• Weekends as needed

Language:

• Spanish and English (Required)

License/Certification:

• Driver's License (Preferred)

Ability to Relocate:

• Grapevine, TX 76051: Relocate before starting work (Required)

Work Location: In person

Salary : $48,810 - $60,100