Executive General Manager

Our client, a leading fine dining restaurant is looking for an Executive General Manager in River Oaks, TX.

Below Are The Details

Job Title: Executive General Manager

Location: River Oaks, TX

Client: A leading fine dining restaurant

Duration: Permanent

We are seeking a flexible Executive General Manager for an established Fine Dining Restaurant in Houston's River Oaks district. You will be responsible for overseeing and managing all aspects of the establishment's operations. Your role will involve ensuring excellent customer service, maintaining a high-quality atmosphere, managing staff, handling finances, and implementing effective marketing strategies. You will be accountable for the financial and operational performance of the restaurant. As a GM, you will build, coach, manage and develop teams from a staffing, interviewing, hiring, and training standpoint. You will also ensure that the restaurant follows all local, state, and federal regulations. As a GM, you must have excellent team leadership and customer service skills. You must also exemplify integrity and accountability at the managerial level.

Candidates must have the ability to work a flexible schedule of nights, days, weekends, and holidays. Strong operational skills in a customer service environment and exceptional customer service skills are required. Ideal candidates will have strong interpersonal and conflict resolution skills along with the ability to communicate effectively. Basic business math and accounting skills are required. Applicants will need to have basic computer skills, knowledge of food and labor costs and enjoy working with people. They should have the ability to create a fun environment for customers and staff and be self-motivated and highly energetic. Candidates must have the ability to handle confidential and sensitive information. Serv-Safe certification or equivalent preferred, High School Diploma required, Must be 21 years of age or older, must have a valid driver’s license and proof of insurance, registration and a satisfactory vehicle. The job requires 50 hours/week hands on management. Applicants must be able to work long hours.

Responsibilities

• Oversee the day-to-day operations.
• Recruit, hire, and oversee the training of staff members
• Create schedules for management
• Handle employee issues and evaluations
• Provide ongoing training and development opportunities for staff
• Ensure exceptional customer experiences by setting high service standards
• Interact with customers, addressing concerns, and soliciting feedback to improve operation
• Prepare and manage budgets, including revenue forecasting and expense control
• Monitor financial performance, analyze variances, and implement cost-saving measures
  
  

Requirements

• 3-5 years of experience as a General Manager or Manager of a fine dining restaurant
• Strong leadership skills
• Proven track record in managing financial operations, including budgeting, cost control, and revenue management
• A thorough understanding of the beverage industry and passion for hospitality
• Solid understanding of inventory management and ordering processes
• Ensuring excellent hospitality and customer service
• Creating a positive work environment for team members
• Implementing Human Resource decisions
• Ensuring guest satisfaction
• Compiling work schedules
• Performing P&L analysis
• Controlling inventory
• Ensuring products are consistent with company quality standards
• Ensuring food and beverage quality
• Responsible for marketing direction and creative promotions and community events
• Responsible for recruiting, interviewing, training, motivation, evaluation, and termination of team members
• Upholding and exemplifying all company and county policies
• Responsible for all resolutions for customers and employees
• Upkeep and attention to care of equipment and arrangements for repairs, contracts, and other services
• Scheduling effectively to responsibly provide customer service and team support and target labour goals
• Ability to work in a high-volume environment and handle multiple tasks simultaneously
• Proficient in using point-of-sale systems, inventory systems, and other relevant software.
• Scheduling effectively to responsibly provide customer service and team support and target labour goals
• This position requires a minimum 3-5 years of management experience in the retail, restaurant, grocery, or other service industry with responsibility for financial results and previous management proficiency in high volume retail with P&L accountability.
  
  

Benefits

• Health insurance
• PTO
• Benefits:
• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Performance bonus
  
  

Shift

• Day shift
• Evening shift
• Morning shift
  
  

Work Location: On location in Houston.