Billing Specialist

Briviant Inc. is a rapidly growing tech company looking for people who are passionate about technology. We have an immediate opening for an Billing Specialist. The primary role of the Billing Specialist will be reconciling and collecting on customer accounts. This position requires an in-depth understanding of the company's billing operations to carry out related responsibilities including risk management, collections, and customer/transaction disputes. Duties include monitoring fraud, processing audits, processing chargebacks, and other billing related matters.

Job Duties/Responsibilities

• Provides high-level specialist billing/accounts support to customers.
• Build and maintain rapport by delivering excellent customer service via phone or email.
• Educates customers regarding billing policy, refunds, cancellations, invoices, and remitting payments through online applications.
• Manages and prioritizes the online support ticketing system for all accounts related issues.
• Interacts with customers to gather support data to ensure subscription accuracy and to facilitate billing issue resolution.
• Take ownership of an assigned portfolio of past due accounts.
• Provide customer service regarding collection issues, resolving customer discrepancies and short payments.
• Initiate collection calls/emails on past-due accounts. Ensure timely client billing, monitor the AR aging and provide customer notifications for past due accounts.
• Develop and use problem-solving skills to quickly resolve account issues while meeting department goals.
• Researches and analyzes high risk transactions across all payment channels.
• Analyze data to monitor trends and gain insights with the goal of reducing and preventing future fraud and chargeback cases.
• Process chargebacks across all payment platforms.
• Serves as the final audit point for data accuracy and has responsibility for making data corrections either prior to and or after the payment of the invoice/bill.
• Collaborate with a team of enthusiastic professionals to minimize aging/bad debt.Enlist the efforts of customer support and developer team members to improve and accelerate the effectiveness of the collection process.
• Escalating unresolvable issues to in-house engineers, providing well documented communication.
• Actively participate in the development, implementation and improvement of new systems and automated processes.
• Corresponds with customers and internal coworkers in a highly professional and timely manner; being clear, concise, organized, and ensuring all pertinent information is provided.
• Provide ongoing training and education to billing staff to ensure that policies and procedures are followed.Meet with the Billing Assistant regularly to communicate and resolve billing issues.
• Troubleshoot complex billing challenges by replicating issues and working on a solution.
• Modify and maintain the billing procedures to facilitate fast and effective processing of invoicing and payments.

Skill Sets

• 6 months experience with FreshDesk or similar ticketing platform – managing a high volume support queue.
• Merchant experience in Payment gateways – Authorize.net, Stripe, PayPal
• Extensive experience working within the Recurly subscription management platform or similar application, including trouble-shooting credit card issues, creating new orders, adjusting invoices, moving and editing customer records, creating customer entities, and adding new users.
• Ability to perform manual tasks on the Recurly platform when automation fails, including change site plans, changing billing frequency, changing billing relationships, customer refunds, cancelling subscriptions, re-enabling billing, adjusting licensing.
• Takes initiative and approaches each situation proactively.
• High levels of ethics and professionalism.
• Problem solver, analytical thinker, quick learner, and detail-oriented.
• Strong analytical skills and an ability to work effectively in a team environment to prioritize multiple tasks and meet tight deadlines
• Intellectual curiosity, accountability and positive approach.
• Collaborative and team-oriented attitude.
• Understand complex purchase and payment work flow in an ecommerce transaction system.
• Working knowledge of and ability to adhere to the company’s resources, methods and procedures for the tasks to be performed and the ability to use sound judgment and decision making.
• Demonstrated drive for customer satisfaction; strong customer mind-set.
• Strong computer skills including MS Word, Excel, and Internet navigation.
• Merchant gateway experience is a big plus.

Qualifications & Experience:

• High school diploma or GED required; Bachelor’s Degree preferred.
• Minimum one-year experience in a clerical, customer service, bookkeeping or bill processing position or combination thereof required.
• Demonstrate analytical aptitude and comfort working in an analytical or numbers oriented environment.
• Possesses an ability to effectively work within a fast-paced ambiguous environment.

About Briviant Inc.
Briviant Inc. is a fast growing cloud service provider specialized in managed server hosting. We manage cloud servers for academic, individual, and enterprise clients. Our vertically integrated business model provides tremendous opportunities for growth and development for those seeking a dynamic, hands-on career in Operations and Information Technology (IT).

Job Type: Part-time

Pay: From $25.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Supplemental Pay:

• Bonus opportunities

Work Location: In person

Salary : $25