HRIS Specialist

Voted by Newsweek in 2024 as one of America's Greatest Workplaces for Diversity

• Tuition Reimbursement
• Pet Insurance
• Adoption Reimbursement Benefits
• Variety of Associate Discounts

To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year.

The HRIS Specialist serves as primary liaison support for leaders needing assistance with the company’s HR Management System and ATS System. Responds to inquiries and user support requests via the Company Help Line and Ticketing system. Answers “how-to” questions, fulfills correction requests, and helps with system trouble shooting as needed. Audits system data to ensure data accuracy. Works closely with other departments such as Talent Acquisition, HR, Compensation and Benefits, Payroll, and IT, to ensure questions/issues are resolved accurately and timely.

1. Answers helpline with the of goal assisting to completion, following up when needed.
2. Responds to ticketing system cases with prompt, accurate information.
3. Maintains working knowledge of business priorities and objectives and in order to provide guidance to leaders on HR systems and ATS related issues.
4. Processes HR transactional tasks for Corporate and Divisional leaders.
5. Maintains data information from ATS system to HR Management System for new hires and internal job changes for key leaders.
6. Answers questions and educates on how to submit and approve changes in HR Management System.
7. Completes data corrections as needed. Completes manual data entry by following documented business practices to ensure accuracy, consistency, and compliance.
8. Troubleshoots HRIS/ATS-related errors and escalates issues as needed.
9. Analyzes data and conducts daily, weekly, monthly, and annual audit within the HR Management System in order to maintain data accuracy.
10. Participates in projects with other departments as needed.
11. Adheres to confidentiality policies within Human Resources, and ensures HR database is accurate and secure.

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.

Education and Experience

• Associate’s Degree in Human Resources or related field.
• A minimum of one year experience in HR, Customer Service, Recruiting, or related experience.
• Working knowledge of Web-based applications and Microsoft Office (Word and Excel) required.
• Oracle and/or PeopleSoft experience preferred.

Certifications, Licenses, and Other Special Requirements
None.

Management/Decision Making
Uses limited independent judgment to solve problems and make decisions based on current business practice and established guidelines. Knows when to refer issues to supervisor and when to handle them personally.

Knowledge and Skills
Able to work in an environment with frequent interruptions and changing tasks and priorities. Ability to effectively communicate on complex issues. Demonstrated knowledge of HR functional operations and HR information systems, principles, methods, and practices. Detail oriented, with ability to track task progress to completion. Sound judgement and problem-solving skills. Customer focused attitude, with high level of professionalism and discretion. Excellent verbal and written communication and interpersonal skills, thrives in a team environment.

Physical Demands and Working Conditions

• Standing
• Walking
• Sitting
• Use hands and fingers to handle or feel
• Reach with hands and arms
• Talk or hear
• Ability to lift:  up to 25 pounds
• Vision
• Requires interaction with co-workers, residents or vendors

Brookdale is an equal opportunity employer and a drug-free workplace.