What are the responsibilities and job description for the Help Desk Technician position at Brooksource?
All potential candidates should read through the following details of this job with care before making an application.
- 100% Onsite - Frankfort, KY
- 40601)_
- Long-term Contract
- ongoing, stable)_
- Pay :
- 20 / hr on W2_
- Description
- entry-level IT support
- professionals to join our client in the
- Public Sector
- space for a
- Tier 1 Help Desk
- opportunity. The client is looking for candidates with
- some form
- information technology / customer support
- call center-based
- experience (
- internship, part-time work, ~0-2 years professionally
- but they're also open to those with a
- strong technical aptitude
- reliability
- desire to grow
- into the IT space.
- Responsibilities
- Basic Troubleshooting :
- Help users with simple problems like login issues, password resets, and basic navigation.
- User Support :
- Guide users on how to use the system's basic features.
- Ticket Management :
- Track and categorize help requests, making sure they are recorded correctly and solved quickly.
- Escalation :
- Pass more complicated problems to the next support level.
- Customer Service :
- Provide friendly and professional assistance to all users.
- Qualifications
- Some
- IT / customer support
- experience – around
- 0-2 years
- in a
- technical
- troubleshooting
- call center / customer service
- role,
- internship
- part-time
- work.
- Experience with
- phone customer support
- huge plus if it’s been in a
- call center environment
- Ability to
- learn new software
- quickly.
- Experience with
- Windows OS
- is helpful.
- Clear
- communication skills
- to talk with users at all technical levels.
- Ability to
- walk non-technical users
- through
- fixes
- simple
- terms
- they can understand.
- Strong
- attention to detail,
- with the ability to accurately
- document
- issues and follow procedures.
- About EEG
- Eight Eleven Group (Brooksource) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws._
- Dental insurance
- Health insurance
- Vision insurance
- 8 hour shift
- Monday to Friday
- Frankfort, KY 40622 (Required)
- Frankfort, KY 40622 : Relocate before starting work (Required)
Brooksource is currently seeking a number of
Job Types : Full-time, Contract
Pay : $20.00 per hour
Expected hours : 40 per week
Benefits :
Schedule :
Ability to Commute :
Ability to Relocate :
Work Location : In person
Salary : $20
