What are the responsibilities and job description for the Front Desk Clerk position at Brookstown Inn?
The Historic Brookstown Inn in downtown Winston-Salem, NC is looking for a front desk associate to work 3 pm until 11 pm. We are looking for someone available to work this shift from Sunday through Thursday. Off on Fridays and Saturdays. This upscale hotel is a reconstructed cotton mill, originally built in 1837.
Primary Responsibilities:
1) Check-in and check-out guests
2) Greet guests warmly and offer exceptional customer service
3) Provide guests with information on local restaurants, events, shopping, and attractions
4) Assist with travel directions if necessary
5) Answer all incoming phone calls
6) Make and alter room reservations
7) Communicate with housekeeping, maintenance and management
8) Resolve guest requests
9) Be aware of and help monitor security cameras
9) Handle cash and process credit cards
10) Responsible for shift reports and maintaining the cash drawer
11) Respond to all front desk emails during your shift
Minimum Requirements:
1) Must be able to work evening shifts from 3 pm to 11 pm
2) Previous customer service experience preferred but not required
Please feel free to apply in person at 200 Brookstown Avenue, Winston-Salem, NC or by responding via really.
Job Type: Full-Time
Salary: Starting at $12.00 per hour
Work Remotely
- No
Job Types: Full-time, Part-time
Pay: From $12.00 per hour
Benefits:
- Paid time off
Schedule:
- 8 hour shift
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel Experience: 1 year (Preferred)
- Front Desk: 1 year (Preferred)
Work Location: In person
Salary : $12