What are the responsibilities and job description for the Director of Residential Services position at Broward Partnership?
Job Type
Full-time
Description
I. JOB SUMMARY:
The Director of Residential Services provides support and supervision of the day-to-day client activities at the Homeless Assistance Center (HAC). In this role you will be supervising the Residential Coordinators and Safety Officers, that ensures the safety and welfare of clients, employees, and visitors. The Director of Residential Services understands that Broward County operates a Housing First model and that all clients’ experience with homelessness should be rare, brief, and non-recurring. As such, the Director of Residential Services ensures that Residential Coordinators and Safety Officers demonstrate model behavior, establish rapport with clients, and utilize evidence-based practices to motivate clients to transition to stable housing.
II. ESSENTIAL DUTIES AND PRIMARY RESPONSIBILITES:
Provide leadership and direction to Residential Coordinators and Safety Officers to ensure the safety and welfare of all clients and employees throughout the campus.- Ensures that staff are aware of the program expectations for clients and that staff encourage clients to make sound decisions and engage in behaviors that contribute towards a positive housing placement.
- Serves as a leader in emergency preparedness and response activities, including fire drills and hurricane evacuations.
- Develops, implements, and manages Agency-wide safety training for staff and clients in conjunction with human resources.
- Oversees the day-to-day client activities of the shelter and ensures sufficient staffing coverage in areas where clients congregate, including dormitories, dining hall, lobbies, classrooms, activity centers, covered outdoor areas, and front entrance.
- Ensures that Residential Coordinators and Safety Officer staff members utilize non-violent crisis intervention and conflict resolution techniques when working with clients.
- Intervenes and ensures that other staff intervenes effectively with clients in crisis situations, while remaining respectful of the client’s concerns and needs.
- Observes clients and staff interactions and incorporates observations and feedback into supervision sessions with staff.
- Understands and implements the Agency’s policies and procedures on a daily basis.
- Collaborates with the peer Director of Residential Services to ensure consistency of operations, service provision, and culture across both centers.
- Collaborates and maintains communication with the Director of Facilities and Maintenance to maintain the upkeep of the facility.
- Conducts monthly client town hall meetings and other meetings for clients as needed.
- Participates in the daily case conference team meetings and may lead these meetings.
- Investigates and resolves client issues in a caring and compassionate manner that encourages clients to be respectful of one another and to engage in activities that contribute to progress on their housing plans.
Requirements
IV. QUALIFICATIONS:
Education/Experience: A high school diploma or GED is required and two years of supervisory experience. Bachelor’s degree preferred. Must have a valid Florida driver’s license. Must be able to work flexible hours and may be subject to emergency calls.
V. WORK ENVIRONMENT:
The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The Director of Residential Services works in settings of BP, including offices, classrooms, group rooms as well as being involved in other areas of BP programs both on and off campus. In addition, the position is active in the community as situations warrant, representing Broward Partnership.
Salary Description
$58.000.00
