Lead Case Manager

BRUNSWICK HOUSING AUTHORITY

Classification Description

Classification Title: Case Manager

Department: Client Services

Reports To: Jobs Plus Programs Manager

Summary

Assists with program implementation for BHA’s Jobs Plus Program. Provides service coordination, client outreach and assessment, case management coordination, resource development and employment programming and resident referrals.

Essential Functions

Assist with program implementation of education and employment services. Maintains client caseload including tracking client progress, completing assessments and reassessments, writing case notes, collaborating with relevant BHA programs and improving program design as needed. Completes initial assessments and post assessments for client in the Jobs Plus Program. Works closely with other BHA residents to coordinate attendance at information sessions, orientations and classes. Conducts outreach for client for further education or employment. Researches, recommends and coordinates resident employment and job training programs. Maintains and effective and positive working relationship with community agencies and develops cooperative relationships to provide required service to clients.

Works with BHA families to plan for their future economic well being through coordination of basic education, GED, skills training or post-secondary education. Assists with identification of barriers and helps families overcome them.

Understand and complies with BHA’s policies and procedures and regulations relation to the Jobs Plus Program and ensures all subordinate staff also have a clear understanding of the program.

Monitors tracking of all resident services through participant using TAAG software and update database monthly. Understands and follows all policies, procedures and regulations.

Assist in coordination community-based organizational training programs to transition residents out of public housing.

Communicates with Jobs Plus Program Manager and Director regarding issues, problems and suggestions. Maintains a working relationship with BHA staff, clients, landlords and the public.

Performs other related work as required.

Education, Experience, and Licenses

Four years’ experience in coordinating with community and city agencies.

Two years’ experience in family case management concepts including assessing and identifying client strengths and needs and providing referrals for assistance.

A valid Georgia drivers license is required, a good driving record must be maintained in accordance with the personnel policy.

A combination of appropriate education and experience maybe substituted for requirements.

Knowledge, Skills, and Abilities

General knowledge of human service program delivery.

General knowledge of BHA mission, operations, policies, and procedures.

General knowledge of public housing resident needs; with emphasis on social, economic, and employment needs of residents under the age of 18.

Skill in managing human relations, particularly coaching, counseling, and coordinating skills. The jobholder must have the capacity to deal effectively with a wide variety of individuals, including those who exhibit skepticism or who do not cooperate with the jobholder.

Oral and written communication skill to present and make comprehensible routine information regarding organization operations; provide clear counseling instructions; provide clear work instructions; compose reports; and respond to questions on a variety of job-related matters.

Ability to comprehend, understand, and interpret routine information, such as new human service program requirements; and budgets; and ability to comprehend, understand, and interpret organizational and environmental factors that could have potential effects on the success of projects and programs.

Ability to exercise independent judgment and initiative in the development and implementation of human services programs.

Display high standards of ethical conduct, understands the impact of violating these standards on an organization, self and others and chooses an ethical course of action.

Displays a high level of effort and commitment towards performing work and demonstrates responsible behavior.

Shows understanding, friendliness, courtesy, tact, empathy, cooperation, concern and politeness to others and relates well to different people form varied backgrounds and different situations.

Displays needed skills such as: Customer service, listening skills, great oral and written communication, ability to recall information that has been presented previously, ability to adapt quickly to change, ability to learn from written material, the use of correct English grammar, punctuation and spelling. Candidate must be able to use correct English grammar, punctuation, and spelling to communicate thoughts, ideas, information and messages in writing. Must also be able to use appropriate technical devices,ie: computer, copier, cell phone, calculator. Selected candidate must be sensitive to cultural diversity, race, gender and other individual differences in the workplace. Candidate must also be able to work in a team environment. Candidate should have interviewing skills. They would also have the ability to represent BHA at community meetings.

Physical Demands/Work Environment

While performing the duties of this job, the employee is frequently required to sit, talk, see, or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 20 pounds. Job requires depth perception.

The Brunswick Housing Authority is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Housing Authority will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective employees and incumbents to discuss potential accommodations with the employer.

Job Types: Full-time, Contract

Pay: $19.50 - $21.00 per hour

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Brunswick, GA 31520: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Social Service: 3 years (Required)

Work Location: In person

Speak with the employer
91 9047909029

Salary : $20 - $21