Online Continuing Education Assistant

Job Details

Description

Position Title: Continuing Education Administrative Assistant

Position Status: Non-exempt

Work Hours: Mon–Fri. Ability to work some evenings and Saturdays; Secondary holidays may be a scheduled workday.

Reports To: Continuing Education Manager

Location: Orchard Park, NY

Position Summary

The Online Continuing Education Administrative Assistant works independently, performing a wide range of complex and confidential administrative and clerical support duties. This position requires excellent communication and interpersonal skills, reliable customer service, and the ability to provide information to a wide range of internal and external contacts. In addition to clerical support, the Administrative Assistant will assist the Continuing Education Department with supporting the student enrollment process, preparing student records, and supporting the College in achieving overall retention and enrollment goals.

Essential Duties And Responsibilities

• Registration/Scheduling: Creation and management of semester and yearly class student schedules, including all changes, in an accurate and timely manner. Registration and scheduling data entry for new, and continuing students. Review new student files for compliance. Create and maintain student records in CRM, BANNER, and electronic files. Ordering books for students in a timely manner. Makes recommendations to improve processes.
• Reporting: Manages reports for coordinators and sales reps, such as attendance, and payment plans. Assist in student outreach to support additional CE markets, as needed.
• Manage Student Accounts: Creates necessary documentation for student to obtain funding with stakeholders and manages funding spreadsheet and for other markets (as needed). Assist with managing of student payment plans, late payments, and bad debt.
• Customer Service: Provides customer service through reviewing, assessing, routing, answering, and monitoring follow-up action steps on all correspondence (phone, mail, email, text, chat). May be required to provide phone coverage during peak periods. Aids all new students for Blackboard navigation support. Report to coordinators and reps the status of the newly enrolled student’s orientation progress.
• Technical Applications: Uses multiple technical applications, including MSOffice (Word, Excel, PowerPoint), database management, graphics, electronic calendar, email via Outlook, LMS and other technical applications.
  
  

Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

Qualifications

• Associate degree required
• 1-2 years of experience in an administrative role
• Ability to learn curriculum requirements, course content and necessary pre-requisites within each program offered
• Internet Savvy with multiple browsers
• Ability to function effectively as part of a team to meet overall campus goals
• Familiar with Microsoft Office product, especially Excel
  
  

Preferred Qualifications

• Bachelor’s degree preferred
  
  

Physical Demands And Work Environment

Position requires standing or sitting in a stationary position as well as the occasional need to lift, carry, push, and/or move objects up to 10 pounds.

Position also requires the use of computer technology/equipment.

Position requires the ability to hear conversations and receive information in person and over the telephone.

Position requires the ability to convey detailed and essential instructions or ideas accurately, loudly, or quickly.

Apply today for immediate consideration!

Salary

$40,000 per year ($19.23 per hour).

This position is eligible for overtime.

Please note that the compensation information is a good faith estimate of the base pay for this position. Information about the total compensation package for this position will be provided during the interview process.

Unlock your full potential in the innovative and inclusive environment at Bryant & Stratton College. We are a career-focused, private, nonprofit college built differently to serve the needs of students, alumni, associates, employers, and the community. Founded in 1854, Bryant & Stratton College offers real-world education leading to bachelor's, associate's, and professional certificates after completion in the fields of healthcare, technology, legal, business, graphic design, and more. We offer a comprehensive benefits package that includes competitive salaries, medical/dental/vision insurance, generous paid time off, 401(k), and company-paid college tuition for associates and their families.

Apply now to join our team of student-focused associates!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Bryant & Stratton College is an Equal Opportunity Employer.

Salary : $40,000