Customer Service Representative

Baton Rouge Jet Center currently has a position available for Customer Service Representative. As a Customer Service Representative, you will work in a team environment, working with flight crews and passengers. The “CSR” is the face of the company, and they oversee the entire customer experience from the first phone call, until they depart our facility. They also promote and sell the Company’s services and products to aircraft passengers and crew, while handling and coordinating customer service requests in a professional and courteous manner.

Key Job Duties

• Process customer purchases and fuel transactions in accordance with procedures.
• Ensure that all documentation, receipts, transactions, accounting records, etc. are accurately completed, processed, and forwarded to the appropriate parties.
• Maintain working knowledge of BTR Jet’s facilities, services, website, surrounding areas, and other information commonly required by the FBO’s customers.
• Maintain the appearance of the interior airport facility and replenishing complementary beverages, snacks, apparel and supplies, as needs demand.
• Communicate with customers via telephone, face to face, e-mail, Unicom/air to ground radio.
• Receive aircraft service orders and direct line service personnel as appropriate to accomplish service requests.
• Assisting pilots with airport, landing, and current weather information if needed.
• Recommend improvements in standards, administrative procedures, facilities, methods, and practices to the appropriate management personnel.
• Enforce good housekeeping practices through daily inspections of assigned areas for cleanliness, neatness, and compliance with specified practices.
• Respond to vendor, customer, and employee questions/concerns in an efficient and effective manner.
• Other duties as assigned.

Ideal candidates will:

• Enjoy working in a fast-paced and dynamic work environment.
• Proficient in computer operations (Internet, Outlook, Word, Excel. Quickbooks experience is preferred but not required).
• Be passionate about going the extra mile to service our customers.
• Knowledge of radio procedures and protocols preferred but not required.
• Have previous experience in line service or equivalent (strongly preferred, but not required).
• Prior hospitality experience preferred.
• Have a high school diploma or equivalent (strongly preferred, but not required).
• Handle and prioritize multiple projects concurrently.
• Possess and maintain valid state drivers’ license.
• Ability to perform light to medium lifting as necessary
• Excellent telephone and customer service skills.

Work schedule:

· This is a full-time position working at least 32 hours per week. Work schedule will include morning shifts (5 am-1:30pm), night shifts (1:30-10:00pm), weekends, and holidays as needed. Part-time work may be available depending on Company needs.

· This position reports to the CSR Manager.

Benefits available to Full Time employees include:

Health, Dental, and Vision Insurance

Retirement Plan with company match

Vacation and Paid Time Off

A resume can be mailed, emailed, or delivered to:

Trachell Brown

CSR Manager

Baton Rouge Jet Center

4490 Blanche Noyes Ave.

Baton Rouge, LA. 70807

Work Remotely

• No

Job Types: Full-time, Part-time

Pay: $11.00 - $13.00 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Supplemental Pay:

• Bonus pay

Ability to commute/relocate:

• Baton Rouge, LA 70807: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you able to work weekends?
• Can you do basic Math and use a calculator?

Education:

• High school or equivalent (Required)

Language:

• English (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: One location