Operations Specialist

The Operations Specialist I plays a critical role in a collaborative team supporting a network of financial advisors in servicing client accounts. This position involves working with advisors, custodian partners, and internal team members to complete a range of tasks, such as opening and updating accounts, transferring client funds, and distributing assets accurately and on time. Flexibility is key, as the Ops Specialist I may need to adjust priorities throughout the day to help Regional Managers meet service-level agreements, particularly during periods of high-volume activity. This position is ideal for individuals who thrive in a fast-paced environment, demonstrate excellent attention to detail, and value teamwork and effective communication.

Essential Job Duties and Responsibilities:

• Develop and demonstrate mastery in at least one area of specialization while providing support across other operational functions throughout the year.
• Adjust focus and priorities to provide effective team support as needed.
• Use platforms such as Salesforce, Outlook, and custodian websites with a strong foundational understanding.
•  Communicate effectively with internal and external partners to ensure smooth operations.
• Assist advisors and internal teams with account servicing tasks, including new account setup, account maintenance, transfers, and cashiering.
• Ensure a high standard of accuracy and quality control for all incoming requests.
• Collaborate with custodian partners and advisors to process requests successfully.
•  Review requests for clarity and completeness before submission to custodian partners.
• Research and resolve issues in partnership with advisors, custodial partners, and internal teams to achieve the best outcomes.
• Stay informed about regulatory changes and updates affecting custodial policies.
• Support the maintenance of accounts on platforms like Envestnet and Orion.
• Perform additional tasks as needed to support team operations.
• Flexibility to work overtime during high-volume periods, such as year-end and tax season.

Basic Qualifications:

• Bachelor’s degree in related field and 2 years of operations/client service experience; or 5 years of working in financial services or related field.
• Experience working with Charles Schwab, Fidelity, or Pershing preferred
• Skilled in managing a shared team email inbox
• Knowledge of CRM systems, preferably Salesforce
• Knowledge of DocuSign is a plus
• Be highly organized and have strong attention to detail with the ability to deliver excellent results
• Thrive in a fast-paced work environment with strong time management while executing service level standards
• Must work well in a team environment, supporting others and filling in as necessary
• Desire to take ownership and provide the best customer service in the industry
• Proactive with the ability to think ahead and act independently