What are the responsibilities and job description for the Front Service/Overnight Houseperson position at Buffalo Lodging?
Our Hampton Inn Boston Bedford Burlington located at 25 Middlesex Turnpike, Billerica, MA is seeking a Full-Time Overnight Houseperson. This position is responsible for helping to achieve ongoing guest satisfaction by maintaining the cleanliness and general appearance of public areas and corridors of the hotel during the overnight shifts. This position requires open availability (including weekends and holidays) and reliable transportation.
The hours for this position are 11PM-7AM, and there is a shift differential for working overnight!
Hampton Inn Boston Bedford Burlington is one of the 50 hotels owned and managed by the award winning hotel management company, Buffalo Lodging Associates. Come join our amazing team!
Principal Responsibilities:
- Stocks room attendant carts with supplies.
- Cleans furniture, elevators, glass, planters, etc. in public areas such as lobby, pool and public restrooms.
- Sweeps, mops, scrubs and vacuums hallways, stairs and office space. Picks up trash from parking lot and outdoor areas.
- Tends laundering machines to clean articles such as rags, wiping cloth, towels, sheets and other linen.
- Assists with various housekeeping and maintenance duties.
Job Duties:
- Responds promptly to customer needs, requests for service and assistance. Delivers any guest requests items to guest rooms.
- Assists with preventative cleaning programs as assigned.
- Assists with the transportation of soiled linen containers and clean linen carts.
- Removes trash and dirty linen from room attendant carts.
- Maintains cleanliness of storage and laundry rooms.
- Rotates linen and replenishes storeroom supplies.
- Spot cleans walls, carpets, light fixtures, etc.
- Cleans snow and debris from sidewalks.
- Observes safety and security procedures; reports potentially unsafe conditions; uses chemicals and equipment properly. Wears gloves while handling soiled linen.
- Responsible for any assigned keys and for following key control policies.
- Is able to meet the demands of the industry with regard to working holidays and weekends.
- Checks with supervisor upon completion of shift before leaving for the day.
- Reports all lost and found articles to supervisor. Reports equipment problems to maintenance. Log all issues into BPro or program used by the property.
Qualifications
High School diploma or equivalent is preferred. One year previous housekeeping experience is a plus.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands to finger, handle or feel, reach with hands and arms, climb or balance, and talk or hear. The employee is frequently required to stoop kneel, crouch or crawl and taste or smell. The employee must regular lift and or move up to 25lbs, occasionally lift or move up to 50lbs. Specific vision abilities required by this job include peripheral vision and depth perception.
What We Offer You:
At Buffalo Lodging, we are committed to keeping our most important assets – our employees – healthy, happy, and productive. To achieve this, we offer a variety of benefits including the following:
- Paid Weekly (Every Friday!)
- Medical, Dental & Vision Insurance
- Competitive 401 (k) Retirement Savings Plan with Generous Employer Match
- Paid Vacation and Sick Time
- Paid Holidays
- Tuition Reimbursement
- Flexible Spending Account
- Company Paid Life Insurance
- Company Paid Short-Term Disability Insurance
- Long-Term Disability Insurance
- Employee Assistance Program
- Hotel Discounts – for You, Your Friends and Family
- Wellness Programs
- Monthly Employee Appreciation Activities & Events
- Learning and Development Opportunities
- Employee Referral Program
Disclaimer: The above is intended to describe the general contents of, and requirements for, the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.
