Member Support Representative

Job Overview
We are seeking a professional and friendly Member Support Representative for answering telephone calls and directing members to appropriate departments or staff. In this role you will be the first point of contact for incoming calls, and ensuring a positive experience through excellent phone etiquette and customer service.

Why Join Us?

• Stability: With over 85 years of operation, we offer a secure and reliable work environment.
• Employee Focused: Our management team places employees at the forefront, ensuring that our workplace is one of trust and collaboration.
• Generous Benefits: We provide comprehensive benefits packages, including health, dental, vision, and retirement savings plans. We also offer other employee advantages such as banking and financing perks tailored for our team.
• Member- Centric Culture: Join a team that values the well-being of its members and strives to make a positive impact in the community.

Responsibilities:

• Serve membership by providing service and information in a professional and efficient manner via telephone or correspondence.
• Provide routine information on credit union services or policies, including eligibility for membership, types of credit union accounts, interest rates, current dividend rates, locations of ATM machines, office hours and telephone numbers.
• Ensure that all credit union member related business is kept in the strictest confidence.
• Record all mail items.
• Demonstrate exceptional phone etiquette while managing multiple calls efficiently.
• Assist in resolving member complaints promptly and professionally.

Requirements:

• 1-2 year call center experience is preferred
• Polite and professional phone rapport
• Strong ability to communicate clearly and effectively with members
• Commitment to superior customer service
• Ability to work efficiently, completing a variety of tasks
• Maintain confidentiality and professionalism in a fast-paced environment
• Prioritize demands and respond accordingly
• Basic keyboard and computer skills
• Strong ability to retain job specific information
• Ability to work independently

Job Type: Full-time

Pay: $43,134.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave

Shift:

• Day shift

Ability to Commute:

• Buffalo, NY 14202 (Preferred)

Ability to Relocate:

• Buffalo, NY 14202: Relocate before starting work (Preferred)

Work Location: In person

Salary : $43,134