What are the responsibilities and job description for the Customer Service and Technical Support Team Lead position at Bug Tussel Wireless, LLC?
ABOUT BUG TUSSEL
At Bug Tussel, we are revolutionizing the rural broadband industry with our innovative solutions and commitment to excellence. We pride ourselves on our dynamic work environment and our dedication to delivering outstanding results for our customers. As we continue to grow and expand our offerings, we are seeking a dynamic and experienced Technical Support Team Lead to join our team.
POSITION SUMMARY
As the Technical Support Team Lead, you will play a crucial role in ensuring the smooth operation of our technical support department. You will lead a team of technical support specialists, providing guidance, mentorship and training to ensure the delivery of exceptional customer service. Your responsibilities will include resolving escalated customer issues, coordinating with other departments to address technical challenges and implementing strategies to enhance the efficiency and effectiveness of our support processes.