What are the responsibilities and job description for the Specialist, Field Communications and Store Systems position at Build-A-Bear Workshop, Inc.?
As the Specialist of Field Communications and Store Systems you will ensure all field communications are clear, consistent, and accurate in addition to meeting corporate strategies and brand standards. In addition, this role will be responsible for supporting the growth of our retail locations by enhancing the use of our systems and tools, with a primary focus on StoreForce. Your efforts will play a critical role in ensuring we operate with precision and efficiency as we grow.
RESPONSIBILITIES:
- Point of contact for all corporate-to-store communications (US and UK)
- Gatekeeper for posted and printed materials for the field
- Maintain document repository with relevant resources
- Attend and participate in meetings
- Ownership of Event and Publication Guides
- Serve as operations system application administrator
- Support all users on operations system application and Sharepoint to maximize features
- Create and manage field surveys
- Analyze and leverage reporting from operations system application to report out and provide recommendations
- Task management and scheduling
- Executes promotion set up and coordinating promotion instructions to store teams
REQUIRED QUALIFICATIONS:
- Minimum 2 years’ experience in a communications role or BAB Workshop leadership
- Expert in technical writing, formatting, and proof-reading
- Skilled in Microsoft Suite
PREFERRED QUALIFICATIONS:
- More than three years' experience in corporate communications
- Bachelor’s degree
- Skilled with StoreForce
BEHAVIORAL TRAITS FOR SUCCESS:
- An analytical, inquiring, and critical mind that solves complex problems
- A knack for anticipating potential issues
- Strong commitment to tasks being completed correctly and on time
- Thrives in a structured environment
- Comfortable making decisions in area of expertise
- Communication style is factual and sincere
- Willingness to follow established policies, processes, and procedures
- Enjoys working at a somewhat faster-than-average pace
- Strives for continuous improvement
WORKING ENVIRONMENT:
- Typical office environment with climate control and sufficient lighting, ergonomic desk/chairs
- Hybrid work schedule
- Corporate Office located St. Louis, MO
- 15% Limited Domestic Travel
YOUR PERFORMANCE WILL BE MEASURED ON:
Your performance will be measured by your ability to achieve annual department objectives and corporate goals which include but are not limited to the following.
Your performance will be measured by your ability to achieve annual department objectives and corporate goals which include but are not limited to the following.
- Decision-making and judgment
- Communication
- Use of tools and resources
- Use of Experience First branding standards
- Deadlines and commitments
- Product quality
- StoreForce adoption, training, and support
- Collaboration and contribution
- Able to communicate complex issues in a clear and concise manner
- Reports and presentations that are engaging and offer actionable insight
- Stakeholder Feedback
