What are the responsibilities and job description for the Specialist, Field Communications and Store Systems position at Build-A-Bear?
At Build-A-Bear we believe in the power of imagination, creativity, and memorable experiences. Our mission is to add a little more heart to life by creating unique experiences, lasting connections, and beloved memories that create lasting emotional connections. We are a multi-channel, site-based experience and entertainment company, with diversified categories and consumer segments. We are seeking a highly experienced and strategic Specialist, Field Communications and Store Systems to join our dynamic team.
As the Specialist of Field Communications and Store Systems you will ensure all field communications are clear, consistent, and accurate in addition to meeting corporate strategies and brand standards. In addition, this role will be responsible for supporting the growth of our retail locations by enhancing the use of our systems and tools, with a primary focus on StoreForce. Your efforts will play a critical role in ensuring we operate with precision and efficiency as we grow.
RESPONSIBILITIES:
Point of contact for all corporate-to-store communications (US and UK)
Gatekeeper for posted and printed materials for the field
Maintain document repository with relevant resources
Attend and participate in meetings
Ownership of Event and Publication Guides
Serve as operations system application administrator
Support all users on operations system application and Sharepoint to maximize features
Create and manage field surveys
Analyze and leverage reporting from operations system application to report out and provide recommendations
Task management and scheduling
Executes promotion set up and coordinating promotion instructions to store teams
REQUIRED QUALIFICATIONS:
Minimum 2 years' experience in a communications role or BAB Workshop leadership
Expert in technical writing, formatting, and proof-reading
Skilled in Microsoft Suite
PREFERRED QUALIFICATIONS:
More than three years' experience in corporate communications
Bachelor's degree
Skilled with StoreForce
BEHAVIORAL TRAITS FOR SUCCESS:
An analytical, inquiring, and critical mind that solves complex problems
A knack for anticipating potential issues
Strong commitment to tasks being completed correctly and on time
Thrives in a structured environment
Comfortable making decisions in area of expertise
Communication style is factual and sincere
Willingness to follow established policies, processes, and procedures
Enjoys working at a somewhat faster-than-average pace
Strives for continuous improvement
WORKING ENVIRONMENT:
Typical office environment with climate control and sufficient lighting, ergonomic desk/chairs
Hybrid work schedule
Corporate Office located St. Louis, MO
15% Limited Domestic Travel
YOUR PERFORMANCE WILL BE MEASURED ON:
Your performance will be measured by your ability to achieve annual department objectives and corporate goals which include but are not limited to the following.
Decision-making and judgment
Communication
Use of tools and resources
Use of Experience First branding standards
Deadlines and commitments
Product quality
StoreForce adoption, training, and support
Collaboration and contribution
Able to communicate complex issues in a clear and concise manner
Reports and presentations that are engaging and offer actionable insight
Stakeholder Feedback
As the Specialist of Field Communications and Store Systems you will ensure all field communications are clear, consistent, and accurate in addition to meeting corporate strategies and brand standards. In addition, this role will be responsible for supporting the growth of our retail locations by enhancing the use of our systems and tools, with a primary focus on StoreForce. Your efforts will play a critical role in ensuring we operate with precision and efficiency as we grow.
RESPONSIBILITIES:
Point of contact for all corporate-to-store communications (US and UK)
Gatekeeper for posted and printed materials for the field
Maintain document repository with relevant resources
Attend and participate in meetings
Ownership of Event and Publication Guides
Serve as operations system application administrator
Support all users on operations system application and Sharepoint to maximize features
Create and manage field surveys
Analyze and leverage reporting from operations system application to report out and provide recommendations
Task management and scheduling
Executes promotion set up and coordinating promotion instructions to store teams
REQUIRED QUALIFICATIONS:
Minimum 2 years' experience in a communications role or BAB Workshop leadership
Expert in technical writing, formatting, and proof-reading
Skilled in Microsoft Suite
PREFERRED QUALIFICATIONS:
More than three years' experience in corporate communications
Bachelor's degree
Skilled with StoreForce
BEHAVIORAL TRAITS FOR SUCCESS:
An analytical, inquiring, and critical mind that solves complex problems
A knack for anticipating potential issues
Strong commitment to tasks being completed correctly and on time
Thrives in a structured environment
Comfortable making decisions in area of expertise
Communication style is factual and sincere
Willingness to follow established policies, processes, and procedures
Enjoys working at a somewhat faster-than-average pace
Strives for continuous improvement
WORKING ENVIRONMENT:
Typical office environment with climate control and sufficient lighting, ergonomic desk/chairs
Hybrid work schedule
Corporate Office located St. Louis, MO
15% Limited Domestic Travel
YOUR PERFORMANCE WILL BE MEASURED ON:
Your performance will be measured by your ability to achieve annual department objectives and corporate goals which include but are not limited to the following.
Decision-making and judgment
Communication
Use of tools and resources
Use of Experience First branding standards
Deadlines and commitments
Product quality
StoreForce adoption, training, and support
Collaboration and contribution
Able to communicate complex issues in a clear and concise manner
Reports and presentations that are engaging and offer actionable insight
Stakeholder Feedback
