COO (Chief Operating Officer)

About the Firm

A highly respected boutique law firm specializing in complex legal matters for ultra-high-net-worth clients, known for excellence, discretion, and exceptional client service. We are seeking a strategic and operationally focused Chief Operating Officer (COO) to enhance efficiency, accountability, and firm-wide growth.

This is a confidential search for a proven leader who thrives in a high-performing, client-driven environment.

About the Role

The COO will be a key member of the leadership team, overseeing the firm’s day-to-day operations and ensuring all business functions run seamlessly and efficiently. This role requires a visionary leader who can improve processes, manage teams, and align operational strategies with the firm's long-term goals.

Key Responsibilities

Strategic Leadership

• Collaborate with founding partners to define and implement the firm’s operational strategy.
• Drive initiatives that improve efficiency, profitability, and client service.
• Act as a trusted advisor to the leadership team, providing insights and recommendations for firm-wide growth.

Operations & Business Management

• Oversee administrative functions, including HR, finance, IT, marketing, and facilities management.
• Streamline firm processes to enhance workflow, client service, and case management efficiency.
• Develop and implement metrics to measure operational performance and financial health.
• Manage budgeting and financial planning to ensure the firm's long-term sustainability.

Team Leadership & Development

• Lead, mentor, and develop administrative and operational staff, fostering a culture of accountability and continuous improvement.
• Oversee recruitment, onboarding, and retention of top legal and administrative talent.
• Ensure that team structure and resources align with firm growth.

Client & Case Support

• Align operational processes with client needs, ensuring the firm maintains its reputation for excellence.
• Work with partners to enhance client experience, refining workflow efficiencies and communication strategies.

Technology & Innovation

• Identify and implement technology solutions that improve efficiency, case management, and client communication.
• Oversee the adoption of practice management tools, reporting systems, and automation to enhance firm operations.

Financial & Firm Economics Oversight

• Develop and monitor KPIs across all business functions, ensuring profitability and efficiency.
• Analyze and optimize firm revenue, realization rates, and cost structures.
• Establish and monitor a bonus and incentive structure tied to performance metrics and firm growth.
• Provide financial reports and strategic insights to support data-driven decision-making.

Who We’re Looking For

Education & Experience

• 7 years of operational leadership experience, preferably in a professional services environment.
• Experience managing business operations for a $10M revenue organization.
• Bachelor’s degree in Business, Finance, or related field (MBA or equivalent preferred).
• Legal industry experience is preferred but not required.

Skills & Competencies

• Proven ability to lead, inspire, and manage teams in a high-performance culture.
• Strong financial acumen—budgeting, forecasting, and performance tracking.
• Exceptional communication and interpersonal skills—confident, strategic, and persuasive.
• Process improvement expertise—organizational change, conflict management, and problem-solving.
• Familiarity with legal operations and billing systems preferred.

Key Attributes for Success

• Strategic visionary – Can see the big picture while optimizing daily operations.
• Problem solver – Proactively identifies challenges and develops innovative solutions.
• Collaborative leader – Works seamlessly with partners, staff, and external stakeholders.
• Detail-oriented – Ensures high standards of efficiency, accuracy, and performance.

• Base Salary: $135,000 and $175,000. (commensurate with experience).
• Performance-Based Bonuses – Significant earning potential through bonuses tied to firm growth and key performance objectives.
• Comprehensive Benefits Package:
• Health, Dental & Vision Insurance
• 401(k) with Employer Matching
• Paid Time Off & Sick Leave
• Professional Development Opportunities

Work Environment

• In-office presence required for leadership impact and team collaboration.
• Potential for hybrid flexibility based on performance and proven success.

How to Apply

This is a confidential search for a highly qualified leader looking to elevate a top-tier law firm.

To Apply:
Submit your resume, cover letter, and references for confidential consideration.

Serious inquiries only. No direct inquiries, walk-ins, or agency applications, please.

Salary : $135,000 - $175,000