What are the responsibilities and job description for the Sales Representative Position position at Builders FirstSource?
Company Overview
Builders FirstSource is a leading supplier of building materials, value-added components and building services to the professional market. With a strong presence across the country, we are committed to providing our customers with exceptional service and high-quality products.
Job Description
As an Inside Sales Representative I at Builders FirstSource, you will be responsible for providing sales and customer service activities primarily related to retail customers. This includes assisting with customer inquiries on product selection, pricing, availability, refunds/exchanges, and providing material estimates and quotes for small packages.
You will also be responsible for entering orders into the system, scheduling delivery of products, planning and pacing your work efficiency to meet daily, weekly, project, or team-related productivity goals. Additionally, you will participate in coordinating and conducting customer workshops, handle and resolve simple customer complaints, and assist with store housekeeping, signage, stocking, inventory control, and other related activities.
Required Skills and Qualifications
- High school diploma or General Education Degree (GED)
- Six (6) months sales-related experience
- Knowledge of company products, competitor's products, and company standards
- Knowledge of company product pricing, discount, and estimating formulas and guidelines
- Good verbal and written communication skills
- Demonstrates strong detail orientation skills
- Strong customer service skills
- Knowledge of basic sales techniques, concepts, and the ability to influence and persuade
- Proficient in Microsoft Office Suite and an enterprise resource planning (ERP) program
- Knowledge of and ability to use motorized and non-motorized material handling equipment
