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Customer Experience Liaison

Building Talent Foundation
Bradenton, FL Full Time
POSTED ON 4/4/2025 CLOSED ON 4/21/2025

What are the responsibilities and job description for the Customer Experience Liaison position at Building Talent Foundation?

Overview
One of the leading provider of heating, air conditioning, plumbing and electrical services dedicated to delivering exceptional service and innovative products to our customers. With a commitment to excellence and safety, we strive to create a positive impact in the communities we serve.

We are seeking a dynamic and experienced Customer Experience Liaison to join our team. In this role, the Customer Experience Liaison will support the operational business needs by communicating with and addressing all customer needs and inquiries as well as partnering with field employees and management and completing all applicable administrative duties. Collaborate with various Internal Team Members to provide efficient and effective resolution of Customer Concerns.

Responsibilities

  • Answer phones, schedule customers for service visits and assist customers with any/all inquiries. Provide focused, informed communication with confirmation of accuracy while setting and delivering expectations.
  • Provide customer service relating to contract sales, sales promotions, and Del- offers.
  • Take incoming and outbound calls, process credit cards, offer service plans, schedule appointments, process refunds.
  • Setup maintenance contract or extended warranties in the computer database.
  • Manages all data entry including but not limited to utilization of emails, text messages and other communicative tools to help efficiently route manpower and other resources throughout the days.
  • Make outbound customer phone calls to follow up on service, coordinate scheduling, offer service plans etc.
  • Ensure that good customer relations are maintained, and that customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws.
  • Follow location initiatives and proactively inform and educate customers.
  • Make recommendations and in some cases develop improvement plans in response to customer surveys.

Experience

  • 2-4 years of experience working in an office setting.
  • Must be able to communicate in English effectively, both verbally and in writing.
  • Ability to work overtime with little notice; weekends hours will be required.
  • Meet required performance standards and metrics.
  • High school diploma or equivalent required. Any combination of education, training and experience that demonstrates the ability to perform the duties of the position may be considered.
  • Computer literate with expert knowledge in MS Office Suite – Word, Excel, PowerPoint; working knowledge of all office equipment.
  • Eligible to legally work in the United States.
  • Ability to speak Spanish, preferred.
  • Successfully complete a background check and drug screen

Job Type: Full-time

Pay: $40,000.00 - $81,796.00 per year

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Shift:

  • Morning shift

Work Location: In person

Salary : $40,000 - $81,796

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