What are the responsibilities and job description for the Scheduling Coordinator position at Bulwark Fire Protection?
Fire Protection Services Scheduler
Job Overview:
We are seeking a detail-oriented Scheduling Coordinator to join our team. In this role, you’ll manage appointment schedules, coordinate service visits, and maintain smooth operational workflows. The ideal candidate has experience with scheduling software, strong communication skills, and a knack for efficient time management. Your expertise will be instrumental in delivering exceptional service to our customers and supporting our fire protection specialists.
Key Responsibilities:
- Schedule and confirm appointments using QuickBooks and the Inspect Point Service Platform.
- Keep accurate, up-to-date records of appointments, services, and customer information.
- Handle incoming calls, respond to inquiries, and manage appointment requests professionally and efficiently.
- Work closely with service staff to optimize schedules and ensure timely follow-ups.
- Provide training for new team members on scheduling procedures and office protocols.
- Ensure compliance with data protection protocols while handling customer information.
Preferred Qualifications:
- Experience with electronic scheduling systems, especially Inspect or similar platforms.
- Familiarity with records management and customer data systems.
- Excellent verbal and written communication skills for effective interactions with customers and staff.
- Proficiency with office equipment and phone systems.
- Ability to handle multiple tasks in a dynamic environment while maintaining high attention to detail.
If you’re passionate about delivering excellent customer care through organized and efficient scheduling, we encourage you to apply!
Job Type: Full-time
Pay: $18.45 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Holidays
- Monday to Friday
- Night shift
- On call
- Overtime
- Weekends as needed
Education:
- Associate (Preferred)
Ability to Commute:
- Cedar Park, TX 78613 (Required)
Ability to Relocate:
- Cedar Park, TX 78613: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $25