What are the responsibilities and job description for the Automotive Internet Sales Specialist position at Burns Honda?
The Burns Honda family has been in the automotive industry for over 50 Years, and we are proud to continue the legacy!
As a family owned dealership, we strive to provide the highest level of customer service and we have devoted ourselves to helping and serving our customers to the best of our ability.
As a BDC Rep, you will be working with our customers via phone, email, or text and building rapport.
We are looking to hire individuals who are committed to our core values, and who are customer service driven. The responsibilities and qualifications are described below. We will provide on the job training and familiarize you with the departments and the necessary tools to perform the essential functions to be successful.
The BDC Sales Agent communicates with customers, Sales Associates, Sales Managers, and Service persons to assist customers planning to visit our dealership and drive the vehicle(s) that best suit their needs. The BDC Sales Appointment Coordinator is often the FIRST contact by the Customer. Qualified applicants must competently represent the dealership in a professional, friendly and helpful manner.
Schedule is a 5 day work week Monday - Saturday with rotating Saturdays off !
40 hour work week - Shifts are 8:45 AM - 5:00 PM or 12:00 PM - 8:00 PM
Job Duties Include:
Provide knowledgeable assistance matching the variety of Honda and Used Vehicle makes to suit the customer's desires.
- Receive incoming internet leads, phone calls, and online chats from customers
- Respond promptly and appropriately with the goal of setting an appointment for a visit
- Follow up with all customers who do not set an appointment initially to ensure the highest level of customer service
- Document all customer contact in the CRM tool
- Assign leads and appointment to Sales Associates in accordance with the batting order
- Follow scripts for incoming phone calls
- Follow the process for outgoing emails and follow up
- Directing non-sales customers to the appropriate person/department
- Work with the other BDC Sales Appointment Coordinators to provide a seamless experience for our customers
- Answer phones with the best quality greeting
- Handle customer concerns with integrity, poise and take or refer the complaining customer to the appropriate individual for resolution
- Use the many different technology tools effectively and efficiently
Job Requirements:
QUALIFICATIONS:
- High School Diploma or equivalent.
- Previous experience with phones or Telemarketing experience in the following fields: automotive, business development, customer service, highly preferable.
- Previous experience with the process of the scripts, power tracks, and alternative choices.
- Demonstrate a professional, enthusiastic, and friendly attitude at the first point of contact with any potential client/customer.
- First-class verbal, written and communication skills including the ability to initiate dialogue with BDC Manager and communicate effectively and efficiently.
- Organized, multi-tasked, self-motivated with the ability to work effectively as part of a team or on individually-assigned tasks in a fast-paced, dynamic environment where superior time-management and prioritization skills are essential and required.
- Preferable knowledge of working Microsoft Word, computer literate/knowledge, data entry skills.
When you join our organization, you'll enjoy comprehensive training, competitive compensation, uncapped earning potential and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.
