Client Access Representative - HYBRID

Job Description:

Job Title: Client Access Representative

Location: Central Region Missouri

Schedule: Hybrid, 2-3 days working from home and 2-3 days in-office
Department: School Based Services
Employment Type: Full-time, Monday - Friday

Job Summary:

Embrace the opportunity to be the welcoming face and first point of contact for our clients as a Client Access Representative in our School Based Services department. In this vital role, you'll perform complex clerical support functions within clinician office practices that experience a high volume of public contact. Your exceptional customer service skills and ability to manage stressful and challenging client encounters will be instrumental in ensuring a seamless and positive experience for every individual. You will consistently meet or exceed department goals and expectations.

As a Client Access Representative, you'll be responsible for scheduling client appointments, collecting payments, and maintaining current and updated client paperwork. Your professionalism and effective communication skills will enable you to handle client inquiries, resolve issues, and provide exceptional support throughout the entire client journey.

Position Perks & Benefits:

• Paid time off: full-time employees receive an attractive time off package to balance work and personal life.
• Employee benefits package: full-time employees receive health, dental, vision, retirement, life, and more.
• Top-notch training: initial, ongoing, comprehensive, and supportive.
• Career mobility: advancement opportunities/promoting from within.
• Welcoming, warm, supportive: a work culture & environment that promotes well-being and encourages health and happiness.

Key Responsibilities:

• Greet clients warmly, verify personal and insurance information, and collect co-payments when applicable.
• Schedule and manage clinicians' appointments while obtaining clients' benefits and eligibility information.
• Handle appointment changes, cancellations, and no-shows according to established processes.
• Collaborate with clients, families, and staff to resolve issues that may arise during visits.
• Ensure the completeness and organization of client health records.
• Maintain accurate cash handling and balance daily transactions.
• Verify and coordinate client referrals efficiently.
• Utilize Electronic Medical Records applications effectively.
• Answer phone calls, direct inquiries, and respond to requests from leadership.
• Maintain a welcoming and organized reception area.
• Participate in service monitors and quality improvement programs.
• Demonstrate excellent guest relations skills in all interactions.
• Assist with additional duties and projects as assigned by leadership.

Knowledge, Skills, and Abilities:

• Excellent oral, written, and interpersonal communication skills required.
• Strong customer service orientation and ability to multitask.
• Excellent organizational and typing skills.
• Proficiency in computer applications.
• Reliable transportation to the assigned area.
• Receives minimal instruction on day-to-day work and general instruction on new assignments.

Education and/or Experience Qualifications:

• High school diploma or GED required.
• Previous customer service experience preferred.

Supervisory Requirements:

• None

Employment Requirements:

• Successful completion of background checks, including criminal record, driving record, abuse/neglect, and fingerprint check.
• Completion of New Hire Orientation at the beginning of employment.
• All training requirements, including Relias, at the beginning of employment and annually thereafter.
• A current driver’s license, acceptable driving record, and current auto insurance.

Physical Requirements:

• ADA Consideration - Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, or pull objects. Repetitive movements of hands, fingers, and arms for typing and/or writing during work shifts.
• Sedentary work involves sitting most of the time but may involve walking or standing for brief periods.

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers, increase access to mental health and substance user care, and evolve the behavioral health industry. We value diversity, equity, and inclusion and encourage applications from individuals of diverse backgrounds and experiences.

We are an Equal Opportunity and Affirmative Action Employer, and encourage applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, age, marital status, disability or veteran status, or to other non-work related factors.

Burrell is a Smoke and Tobacco Free Workplace.