Patient Registration Specialist

Job Summary:
Facilitates patient flow from point of entry to destination in a timely, accurate, and professional manner. Obtains specific information to generate an accurate financial and demographic record for patients that will ensure maximum reimbursement and clinical outcomes. Schedules appointments, interviews patients for appropriate medical information, explains charges and policies of the department/hospital, validates and enters charges into appropriate systems, and collects necessary payment. Answers incoming calls and directs patients and visitors appropriately.

Connect to Promise - Demonstrates a commitment to IU Health's mission, vision, and values by exhibiting behaviors and delivering results that align with the strategic direction of the organization. Ensure IU Health is working toward its vision of improving the health of all Hoosiers by providing the best care for each person as we practice our values of purpose, excellence, compassion and team.

Customer Focus - Identifies customer needs and ensures the effective delivery of high quality patient care that meets or exceeds customer expectations.

Communication - Expresses thoughts, ideas and opinions clearly, fluently and concisely. Listens attentively to others and responds appropriately to questions and comments. Asks appropriate questions in order to obtain information and to determine the needs of others. Comprehends and follows instructions.

Ethical Practice - Demonstrates the highest level of confidentiality standards in handling of customer relations, medical and prescription records and Health Insurance Portability and Accountability Act (HIPAA) compliance. Maintains confidentiality as appropriate, earns trust and respect of others, and exhibits behaviors that express the ethical practice of a healthcare organization.

Adaptability - Adapts to changes in job demands, work priorities, and organizational structure without adverse effects on one's job performance. Takes guidance and instruction from leaders and implements accordingly.

Time Management - Organizes one's own work activities and uses time management techniques to meet deadlines. Adheres to time management policies, such as scheduled breaks, clocking in and out procedures, notification required for paid time off, etc.

Qualifications:

High School Diploma/GED is required.
Prefer relevant experience in a health care setting.
Ability to learn and retain medical coding; ICD-10; CPT coding preferred.
Requires ability to interpret insurance information; knowledge of clinical practices and medical terminology preferred.
Basic proficiency in MS Office (Word, PowerPoint, Excel).

MISC DETAILS:

*The manager is looking for someone who is reliable and has good attendance.
*Cerner experience and knows this software so they aren’t training from the start.
*Needs at least 12 months experience.
*Needs someone who is friendly, professional greeting patients.
*Onsite role M-F. Gets along with everyone and is a quick learner.

JOB REQUIREMENTS:

Needs at least 12 months experience working in an admin/clerical patient facing role from a medical office environment.
Must have Cerner experience listed on resume.

REQUIRED FOR SUBMITTALS:

* Resume and Aya Coversheet. Partner Engagement has a copy of the Aya Coversheet.
* Explanations of any work history gaps of 90 days within the chronology of the resume
* No branding or agency identifiers on the resume
* RTO - if none, please specify "none" in the coversheet
* COVID vaccination status - please confirm candidates are covid vaccinated prior to submitting and willing to get flu vaccine within 72 hours of accepting offer.
*Photo of HS Diploma at time of submittal. If this is not available, please make sure the candidate is confident they will clear through education verification during onboarding. Please do NOT delay submitting because they don't have their diploma available for a photo.

Job Types: Contract, Temporary

Pay: $20.80 - $21.00 per hour

Expected hours: 40 per week

Medical Specialty:

• Cardiology
• Home Health
• Ob/Gyn
• Surgery
• Urgent Care

Schedule:

• Monday to Friday

Experience:

• Cerner: 1 year (Required)
• Epic: 1 year (Required)
• Patient Registration: 1 year (Required)

Work Location: In person

Salary : $21 - $21