What are the responsibilities and job description for the Account Executive position at Buyers Edge Platform, LLC?
Who are we?
Fresh Concepts delivers unparalleled fresh management services to foodservice clients across North America. With a keen focus on full-service restaurants, emerging brands, casinos, hospitality, and universities, Fresh Concepts boasts three decades of produce expertise, offering the most comprehensive produce program in the industry. As a Buyers Edge Platform brand, we lead the way in data management and produce procurement solutions. By leveraging our strategic partnerships, our clients secure locked-in produce pricing and shield themselves from supply chain disruptions.
This position is remotely based in CST or EST time zones, with anticipated travel 1-2 times per month. We are unable to offer work sponsorship for this role.
The Account Executive serves as the primary liaison between the company and Mid-to-Top level clients, ensuring positive and professional client experience. This forward-facing role focuses on maintaining and growing client relationships while collaborating with internal teams to deliver exceptional service. Account Executives report directly to the Sr. Director of Client Relations or Sr. Manager of Client Relations.
Your impact:
- Communicate effectively with clients to understand and address their needs
- Build and nurture strong client relationships to retain and grow business
- Collaborate with internal teams, including Account Managers, Account Executives, and leadership
- Coordinate with various departments to ensure client requests and demands are met promptly
- Act as the client’s advocate within the company, resolving issues with urgency and ensuring consistent improvement
- Provide clients with comprehensive weekly, monthly, quarterly, and annual reports
- Approach all projects and tasks with a sense of urgency and attention to detail
- Delegate tasks effectively to the appropriate internal departments
About you:
- 2-4 years of related experience in the produce industry
- Building and maintaining strong, trust-based relationships with clients
- Understanding client needs and being a dependable point of contact
- Clear and effective verbal and written communication
- Active listening to understand and address client concerns
- Analyzing issues and offering strategic solutions that meet both client and company goals
- Managing multiple accounts and priorities simultaneously
- Maintaining accurate records of client interactions and activities
- Understanding market trends and client-specific data to drive strategic decisions
- Utilizing reports to measure success and identify areas for improvement
What's in this for you?
Amazing coverages to start. Medical, dental, and vision coverages are just the beginning! We also offer ancillary plans, such as flexible spending accounts for both health and dependent care, critical illness, accident, and voluntary life as well as company paid life! On top of this, we also offer a 401(k) plan with company match.
Invest in your success. We will provide you with a thorough training and development program; and offer competitive compensation.
Live well = Work well. Relax with our Personal Responsibility Paid Time Off policy where you don’t have to accrue time off in order to take it!
