What are the responsibilities and job description for the Client Success Manager - Food Service Manufacturing position at Buyers Edge Platform, LLC?
Who We Are:
A Minnesota-based company, RealTime Solutions® thrives on proactively addressing foodservice trends, pitfalls, and opportunities, always staying one step ahead. By seamlessly merging data intelligence with marketing finesse, we create campaigns and tactics that are not just reactive but rooted in insightful strategy. As a Buyers Edge Platform brand, our deep foodservice expertise and data-rich analytics set us apart, allowing us not only to identify growth opportunities for Fortune 500 food manufacturers, but also craft bold strategies and tactics that redefine their success in foodservice.
This position is based out of our office located in Becker, MN with anticipated travel up to 25%. We are unable to offer work sponsorship for this role.
Your impact:
As a Client Success Manager - Food Service Manufacturing, you will be responsible for growing and maturing client relationships by expanding capabilities, providing insightful ideas, innovative strategy, and relevant solutions. You will collaborate with internal and external teams in the planning, execution and reporting of initiatives.
- Develop and maintain relationships with existing clients by providing insightful ideas and industry expertise
- Identify and deliver customized, impactful marketing strategies and actionable insights
- Leverage a proactive approach to achieve client objectives, strategies, key initiatives and actionable opportunities
- Analyze and communicate data-driven market trends, consumer behavior and competitive behavior to develop effective actionable strategies
- Create and deliver compelling presentations and comprehensive project proposals
- Establish project objectives and support program and promotion processes (Including set up, reporting and validation, documentation)
- Facilitate client training and engagement sessions, educating about our services and capabilities
- Lead internal training to engage inside sales, customer service and other relevant RTS teams
- Collaborate with internal team to increase loyalty rewards program engagement
- Assist in implementation of new technology and services as assigned
- Act as a data and reporting resource for internal requests as needed
- And other support as required and requested
About you:
- Bachelor’s degree plus 2-5 years of client management, project management, marketing management, or agency strategy experience or equivalent
- Superior attention to detail
- Advanced communication, critical thinking, interpersonal relationship and problem-solving skills
- Excellent oral, written, spreadsheet and presentation communication skills
- Ability to meet deadlines, manage multiple projects and work independently and as part of a team
- Capacity to make independent decisions and educated recommendations to clients and internal staff
- Ability to multitask and change direction quickly to accommodate changing business needs
- Demonstrate good judgement, creativity and positive attitude
- Represent our clients, our programs and company brand in a positive and professional way
- Possesses independent time management and organizational skills
- Proficiency in Microsoft Office 365 (Excel, Word, Power Point, Outlook) required
- Experience related to the food or foodservice industry is required
- Occasional travel for client visits and trade shows
- Must be able to lift up to 30 pounds at select times
Don’t meet every requirement mentioned here? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Buyers Edge Platform and our subsidiary brands, we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this position or others with us!
What's in this for you?
Amazing coverages to start. Medical, dental, and vision coverages are just the beginning! We also offer ancillary plans, such as flexible spending accounts for both health and dependent care, critical illness, accident, and voluntary life as well as company paid life and long-term-disability plans! On top of this, we also offer a 401(k) plan with company match.
Invest in your success. We will provide you with a thorough training and development program; and offer competitive compensation.
Live well = Work well. Relax with our Paid Time Off policy!
