What are the responsibilities and job description for the Voice Technician position at By Light Professional IT Services?
Responsibilities :
- Configure, maintain, troubleshoot, and fix issues of the data network and telephony systems (ISDN, VoIP, VoSIP, Teleconferencing Devices etc.), and associated technologies in conformity with DoD processes and standards.
- Possess customer service and support skills in a high visibility environment.
- Knowledge of the Transmission Control Protocol (TCP) / IP protocol suite and must be well-versed with the MAC and IP addresses.
- Problem analysis and problem solving.
- Provide attention to detail and accuracy.
- Monitor the performance and health of voice network infrastructure, proactively identifying and resolving issues to minimize downtime and ensure optimal performance.
- Troubleshoot and resolve voice network-related incidents, working closely with cross-functional teams to implement effective solutions.
- Assist in the design, implementation, and optimization of voice network solutions, ensuring scalability, reliability, and security.
- Collaborate with network architects and engineers to develop and implement voice network enhancements, upgrades, and installations.
- Configure and manage voice protocols such as SIP ensuring compatibility and interoperability with existing systems
Required Experience / Qualifications :
Special Requirements / Security Clearance :
