Customer Service Specialist - Call Center

About By Maxwell

At By Maxwell, we’re passionate about delivering a unique shopping and beauty experience. As part of our team, you’ll help clients discover world-renowned designers and accessories, from Lack of Color to Gigi Pip and permanent jewelry experiences, ensuring they find the perfect look for any occasion. You’ll also have the opportunity to work with our beauty and spa team, providing clients with the latest trends in hairstyling, lashes, facials, botox, and more, helping them feel confident and radiant. We’re looking for individuals who thrive in a fast-paced, customer-focused environment and are dedicated to creating an indulgent experience. Join us and be part of a team that’s committed to helping clients look and feel their absolute best.

About the Role

As a Customer Service Specialist, you will play a pivotal role in shaping our clients' experiences, providing personalized support across fashion, accessories, and spa services. From assisting with high-end product selections to coordinating exclusive salon bookings, your expertise will ensure that each client feels confident, radiant, and completely indulged. This role requires a passion for customer care and a keen eye for details, as you become the cornerstone of our clients’ journey through By Maxwell. If you are driven by excellence, thrive in a sophisticated, high-energy environment, and have a flair for delivering impeccable service, we invite you to join our team and elevate the By Maxwell experience.

Responsibilities

Call Center

• Deliver exceptional client service by answering high-volume of incoming calls with professionalism, warmth, and a solutions-oriented mindset, ensuring each client feels valued and attended to.
• Coordinate beauty service appointments, including hairstyling, lash treatments, facials, and botox, optimizing schedules to meet the unique needs of each client.
• Guide clients through our boutique offerings, providing detailed information on product availability, pricing, and style recommendations, while processing payments seamlessly.
• Resolve customer inquiries and concerns with efficiency and grace, ensuring satisfaction through personalized solutions that align with our brand’s high standards.
• Anticipate client needs by following up to confirm bookings, inform them of new arrivals or services, and provide tailored recommendations that enhance their experience.

Boutique & Product Support

• Curate personalized shopping experiences by offering expert advice on clothing, accessories, and jewelry, aligning selections with the client’s style, occasion, and personal preferences.
• Foster an elevated luxury shopping environment by ensuring each client interaction is seamless, sophisticated, and reflective of our brand’s commitment to excellence.
• Oversee inventory management, ensuring that merchandise is well-organized, accurately displayed, and always available to meet client demand.
• Execute boutique-related errands and requests with agility and discretion, ensuring that each task contributes to a flawless customer experience.

Salon & Spa Scheduling

• Maximize appointment scheduling efficiency by utilizing our system to book salon and spa services, optimizing both client satisfaction and provider availability.
• Collaborate with the beauty team to accommodate special requests, address last-minute changes, and ensure a seamless service experience for each client.
• Recommend personalized beauty services, guiding clients through our offerings with expert knowledge and an intuitive understanding of their needs.

Client Relationship Management

• Elevate client experiences by proactively anticipating their needs and delivering thoughtful, personalized service that consistently exceeds expectations.
• Champion the By Maxwell brand by fostering lasting relationships with clients, ensuring they feel valued and connected to our world of luxury and elegance.
• Maintain meticulous client records, preferences, and purchase histories, ensuring that each interaction feels personalized, informed, and tailored to their individual style.

Qualifications

• Experience in a luxury retail or high-end service environment, with a proven ability to deliver outstanding customer service.
• Exceptional communication and interpersonal skills, with the ability to engage clients in a warm, professional, and personalized manner.
• Proficiency in appointment scheduling systems, point-of-sale tools, and customer management software; experience with luxury retail systems is a plus.
• Impeccable organizational skills and the ability to manage multiple priorities while maintaining a calm, composed demeanor in a fast-paced environment.
• Passion for fashion and beauty, with a keen interest in staying up-to-date on the latest trends and luxury offerings.
• Comfortable with occasional errands and assisting with salon-specific requests.
• Positive, energetic, and results-driven, with the ability to contribute to a dynamic team while maintaining a polished, professional presence.

Required Skills

• Exemplary communication skills, able to engage with clients in a manner that is both refined and approachable, ensuring clarity and connection.
• Client-centric mindset, dedicated to delivering exceptional, personalized service at every touchpoint.
• Mastery of time management, with the ability to prioritize tasks, balance competing demands, and remain poised under pressure.
• Proficiency with technology, including scheduling software, CRM systems, and email correspondence, ensuring seamless service delivery.
• Innovative problem-solving, with a keen ability to resolve issues with diplomacy and creativity, ensuring clients feel valued and heard.
• Attention to detail, ensuring accuracy in managing client information, schedules, and orders, upholding the highest standards of service.
• Team-oriented with a positive, proactive attitude and the ability to work both independently and collaboratively.

Working Conditions

• This role is based at our By Maxwell Boutique & Beauty Salon location, with a vibrant, fast-paced environment.
• Standard schedule for this role are Monday to Saturday, 10AM - 7PM CST (Tuesdays & Sundays off), with occasional flexibility required for special events, promotions, or ad-hoc tasks.
• Some tasks may involve running errands or assisting with salon-related needs, which could require time outside of traditional office duties.
• The role may involve standing for extended periods, managing multiple tasks at once, and working closely with both the fashion boutique and beauty salon teams.

Physical Requirements

• The role may involve standing for extended periods, managing multiple tasks at once, and working closely with both the fashion boutique and beauty salon teams.

Job Type: Full-time

Pay: $10.00 per hour

Shift:

• Day shift

Ability to Relocate:

• McAllen, TX 78504: Relocate before starting work (Required)

Work Location: In person

Salary : $10