Sales Solutions Advocate

Overview

Each C Spire employee is fully engaged in bringing our strategic vision of personalized wireless to life through:

• Integrity
• Putting our customer at the center of everything we do
• A commitment to delight, surprise, and wow our customers at every encounter
• A relentless passion to be the best
• Maximum dedication and effort
• Being open minded and innovative
• An unyielding commitment to quality
• Being assertive, competitive and bold
• A sense of urgency
• Continuous improvement
• Being resourceful, productive, and efficient
• Expressing energy, enthusiasm, and joy in serving external and internal customers
• An ownership mentality, behavior, and accountability.

Responsibilities

• Sales Solution Advocates are responsible for consistently delivering differentiated and personalized customer experiences by executing various customer management techniques, and maintaining a maniacal focus on client satisfaction.
• Sales Solution Advocates are responsible for achieving monthly sales goals and organizational customer satisfaction standards.
• Sales Solution Advocates are also responsible identifying the diversified technology needs for current and potential customers, and leveraging extensive product knowledge in order to effectively integrate diversified technology offerings into consumers’ lives with amazing ease and effectiveness. 

Qualifications

EDUCATION / EXPERIENCE REQUIRED:

• Two years of business or related work experience in a sales environment where sales goals were met or exceeded.
• Must have a high school diploma or recognized equivalent.
• Must have excellent written and oral interpersonal communication skills.
• A reliable, high-speed internet connection is required.

EDUCATION / EXPERIENCE PREFERRED:

• Evidence of individual metrics exceeded for sales and customer experience metrics.
• Experience in sales via the phone or another fast-paced environment.
• Four-year college degree.

PHYSICAL REQUIREMENTS / WORKING CONDITIONS:

• Telesales Representatives work in a distraction-free environment fielding inbound calls from current and potential customers.
• Must be able to sit for long periods and use a computer keyboard and/or mouse while viewing a computer screen.
• Must be able to work evenings and Saturdays.

Note: This is a brief description of the Telesales Representative’s responsibilities and is not limited to those described herein.  Management retains the right to add, delete or modify any of these responsibilities at any time during employment.   Rev. 8/2011