What are the responsibilities and job description for the Warranty Cancellations Specialist position at Cable Dahmer Automotive Group?
Warranty Cancellations Specialist
Location: Headquarters - 1200 E 104th St. Kansas City, MO 64131
About Us
At Cable Dahmer Automotive Group, we take pride in being a trusted dealership group dedicated to providing top-quality vehicles, exceptional customer service, and a strong commitment to our community. With a focus on innovation and excellence, we strive to create a welcoming and professional environment for both our customers and employees.
We believe in fostering career development through training, mentorship, and leadership opportunities. Our goal is to support our team members in achieving their professional growth while maintaining a customer-first approach.
Job Summary
Cable Dahmer Automotive Group is seeking a detail-oriented Warranty Cancellations Specialist to support our team with processing aftermarket cancellations, managing schedules, and providing excellent customer service. This role requires strong organizational skills, the ability to follow up with customers, and a keen attention to detail. No prior experience is required, as we are happy to provide training to the right candidate.
Responsibilities
- Process aftermarket cancellations in a timely and accurate manner.
-Conduct Schedule Reviews and ensure all necessary documentation is properly -processed.
- Handle customer service phone calls and follow up on inquiries or requests related to cancellations and remittances.
- Manage aftermarket contract remittance processing efficiently.
- Maintain accurate records of cancellation and remittance transactions.
- Follow up with customers as needed to resolve issues or provide information.
- Ensure customer satisfaction by delivering prompt and professional service.
- Work independently, managing time and tasks effectively in a fast-paced environment.
Qualifications
- Strong organizational skills and the ability to manage multiple tasks.
- Self-starter with a proactive approach to work.
- Detail-oriented with a focus on accuracy.
- Excellent communication skills, both on the phone and in writing.
- Ability to work independently and as part of a team.
- No prior experience needed; training will be provided.
- Strong work ethic and the ability to take initiative.
Benefits
- Competitive pay with a rewarding pay structure.
- Paid vacation, medical, dental, vision, and pharmacy coverage.
- Health savings account, short-term disability, and a 401(k) with company match.
- Ongoing training and career development opportunities.
- Employee discounts on services, parts, and vehicles for personal use.
EEO, including disability/vets
