What are the responsibilities and job description for the Fraud Analyst I position at Cadence Bank?
Description
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, disability, veteran status, genetic information or any other status protected under applicable local, state or federal nondiscrimination laws.
Primary Purpose:
The Fraud Analyst is responsible for managing and resolving billing disputes and fraudulent activity for Debit Cards and Credit Cards using Chargeback Rules and Regulations.
Principal Duties and Responsibilities:
- Manage billing disputes and fraudulent activity within the allotted timeframe for chargeback cycle and regulations
- Request, examine, and analyze banks transmittal records and/or supporting documentation to determine chargeback eligibility
- Ensures quality standards and time constraints are met to prevent monetary losses
- Communicates with branches, customers, merchants and law enforcement for dispute resolution
- Maintain departmental procedures for assigned job functions
- Manages Incoming and Outgoing chargeback documentation to/from Associations (MasterCard, Visa, and PULSE)
- Ensures accurate fraud reporting for fraudulent activity.
- Initiate general ledger entries and monitor activity related to charge backs, Exception items, etc.
- Review daily reports and research transaction activity that passes through the PULSE Switch
- Process the transaction research and resolution for Exception and Good Faith Items
- Process branch and/or subpoena requests for ATM Video Surveillance
- Manage incoming ATM disputes and ATM outages
- Assist the branches with retrieving ATM totals and/or reports for Exception items
- Notifies management of important developments (fraud trends) and potential problems (fraud detection/prevention)
- Performs other related duties as assigned by Supervisor
Job Specifications:
- High school education and 2-3 years related work experience in bank operations
- Ability to work in a fast paced environment meeting deadlines and production goals
- Ability to apply sound judgment utilizing problem-solving skills
- Excellent verbal and written communication skills
- Good organizational and time-management skills
- Ability to handle multiple tasks simultaneously in a competent and professional manner
- Proficient with computers including Microsoft Word and Excel
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, disability, veteran status, genetic information or any other status protected under applicable local, state or federal nondiscrimination laws.
