What are the responsibilities and job description for the Front Desk Associate position at Cadillac Jack's Gaming Resort?
Join the team at SpringHill Suites by Marriott in Deadwood, SD, where we offer a thrilling and rewarding career experience. Here's why you should consider being a part of our dynamic team:
Dynamic Culture: Experience a workplace culture at SpringHill Suites by Marriott in Deadwood, SD that seamlessly blends professionalism with inclusivity, fostering a welcoming environment where every team member feels valued and respected.
Marriott Travel Discounts: Enjoy exclusive travel discounts at Marriott properties worldwide, allowing you to explore new destinations and create unforgettable experiences at a fraction of the cost.
Clear Path to Advancement: Chart your career trajectory with confidence as SpringHill Suites offers ample opportunities for growth and progression, supported by training programs, mentorship, and ongoing development initiatives.
Performance Bonuses: Elevate your earning potential with performance-based bonuses, recognizing and rewarding your exceptional contributions to guest satisfaction and overall success.
Diverse Range of Roles: Discover the perfect fit for your skills and interests among the wide array of available roles, spanning Guest services, housekeeping, management, and beyond.
Supportive Management: Experience firsthand the care and support of a management team dedicated to your success, offering regular check-ins, open communication channels, and a genuine commitment to your well-being.
Competitive Compensation: Enjoy a competitive salary that reflects the value of your hard work and dedication, providing financial stability and rewarding your commitment to delivering exceptional service.
Celebrating Success: Bask in a culture of celebration and recognition, where achievements big and small are met with high fives, smiles, and words of encouragement, fostering a positive and motivating work environment.
Backed by LIV Hospitality: You'll thrive in your role with our comprehensive support and exclusive perks:
- Hotel Discounts: Enjoy reduced rates at LIV properties for your travels.
- Dining Deals: Get discounts on food and beverages at our outlets.
- WaTiki Waterpark Passes: Enjoy family passes for WaTiki Indoor Waterpark.
- Starbucks Offers: Buy one get one free at Liv Hospitality Starbucks.
- Juniper at Vertex Sky Bar Access: Experience Juniper at Vertex with complimentary access.
- AJ's Wicked Salon & Spa: Enjoy 10% off products and services.
- Gaming Benefits: Get $5 Free Play at Cadillac Jack's and Tin Lizzie Gaming Resort.
- Sol Vibe Discounts: Receive 20% off products and services at Sol Vibe.
Responsibilities
- Responsible for making room reservations and checking guests in and out of the Hotel.
- Issues room keys, Pamphlets, discount cards, etc.
- Provides information to guests by answering inquiries regarding hotel and other services guests may require, such as entertainment, shopping, business, and travel.
- Ensures confidentiality, security and safety of hotel guests regarding Front Desk communications at all times
- Arranges transportation for guests.
- Compute bills, post charges, collects payment and makes change for guests.
- Runs various reports - hand written and computer.
- Maintain the cleanliness and neatness of the front desk and lobby area.
- Wear a uniform up to property standards and nametag at all times on property.
- Other duties may be assigned to meet business needs.
Requirements:
- Must be 18 years or older.
- Must have strong computer skills and ability to learn hotel property management system(s).
- Ability to quickly learn front desk technical procedures, such as: check-in, check-out, selling skills, computer operations, telephone operations, etc.
- Strong communication and listening skills and the ability to work and communicate effectively with the general public, employees, co-workers and with all levels of management.
- Working knowledge of MS Office required, hotel property management systems a plus.
- Proven ability to multi-task in a high volume work setting with strong attention to detail and deadlines.
- Dependable with reliable transportation and the ability to work a flexible schedule.
- Ability to stand for extended periods of time.
Benefits for full-time Associates:
- Health / dental / vision / life
- 401k plan with 3% match after one year of employment
- Company-wide discounts on hotel rooms and restaurants
We offer daily pay to all Associates through ZayZoon!!!
An equal-opportunity employer
