What are the responsibilities and job description for the Enterprise IT Support Specialist position at Cadwell?
Position Summary:
The Enterprise Information Technology Support Specialist will play an active role in providing Tier 2 technical support for clinical product lines. Responsibilities include troubleshooting networking, database, storage, software, and general HL7 connectivity of customers clinical infrastructure. Additionally, the role will involve managing software upgrade and migration projects from planning to completion.
This position will be remote in Central or East Coast time zones
Key Duties / Responsibilities:
The Enterprise Information Technology Support Specialist will play an active role in providing Tier 2 technical support for clinical product lines. Responsibilities include troubleshooting networking, database, storage, software, and general HL7 connectivity of customers clinical infrastructure. Additionally, the role will involve managing software upgrade and migration projects from planning to completion.
This position will be remote in Central or East Coast time zones
Key Duties / Responsibilities:
- Provide advanced IT support to customers, ensuring seamless deployment and maintenance of systems.
- Troubleshoot and resolve complex IT issues related to system performance, networking, and software.
- Acts as a primary interface with customers’ IT departments
- Assumes support role with Cadwell Clinical Application team
- Participates in 24/7 support for enterprise customers
- Performs other duties as requested, directed, or assigned
Education / Experience:
- Bachelor's degree in Information Technology or a related field or equivalent work experience. (required)
- 4 years of experience in helpdesk (required)
- 2 years of support within a healthcare environment (preferred)
- Experience with SQL and SQLite (preferred)
- Experience with Javascript and Mirth (preferred)
Job Knowledge / Requirements:
- Exceptional customer support skills and a professional demeanor
- Works well under pressure and handles clients professionally
- Exhibits Cadwell’s core values of integrity, initiative, accountability, commitment to excellence, and service to others
- Strong written and oral communication skills required, including understanding, explaining, presenting and documenting complex technical processes and issues
- Complete work both independently and as an effective member of the team, adapting to changing requirements, deadlines, and priorities as needed
Physical Requirements / Working Conditions:
- Extensive use of computer
- Travel may be required; must be able to obtain necessary travel documents
- Requires the following physical activities: reaching, bending, stooping, squatting, crawling, kneeling, pushing, pulling, lifting and carrying up to 40 pounds, finger dexterity, repetitive motions, standing, walking, sitting, hearing, visual acuity, color vision, and talking
- Work outside normal business hours and overtime may be required to meet business needs
- Reliable high-speed internet is required
Cadwell Industries, Inc. is an Equal Opportunity Employer, and as such affirms the right of every person to participate in all aspects of employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department at careers@cadwell.com.
