What are the responsibilities and job description for the Director of Payments position at Caesars Sportsbook & Casino?
Job Summary
JOB DESCRIPTION
We are seeking a highly experienced and strategic Director of Payments to enhance our payments strategy and operations within our online gaming platforms. This role is responsible for overseeing the end-to-end payment processes, optimizing payment performance, and driving innovation in payment methods to enhance customer experience. The ideal candidate will have a deep understanding of digital payments and the evolving landscape in the online gaming sector.
Key Responsibilities
Industry & Technical Expertise:
Behold! Caesars Sportsbook is here, and we’re proud to be a part of Caesars Entertainment—the number one gaming company in the world with over 80 years of sports betting expertise.
At Caesars Sportsbook, we believe all our Team Members should be treated like Caesars. It’s the mantra we were founded on, and the standard that drives us to provide our customers with best-in-class service.
As we continue to Blaze The Trail with our Caesars Sportsbook & Casino app, the expansion of our Caesars Sportsbook retail locations, our World Series of Poker franchise, our William Hill legacy brand, and partnerships with the biggest names in sports and entertainment, we’re creating new and exciting opportunities for you to be a part of our empire and make an impact.
Interested in joining the team? Check out our job postings and see what we have to offer, people. And remember—We Are All Caesars!
JOB DESCRIPTION
We are seeking a highly experienced and strategic Director of Payments to enhance our payments strategy and operations within our online gaming platforms. This role is responsible for overseeing the end-to-end payment processes, optimizing payment performance, and driving innovation in payment methods to enhance customer experience. The ideal candidate will have a deep understanding of digital payments and the evolving landscape in the online gaming sector.
Key Responsibilities
- Develop and execute a comprehensive payments strategy to support business growth and enhance user experience.
- Oversee all payment processing functions, including deposits, withdrawals, chargebacks, and refunds, ensuring operational efficiency and compliance with payment network regulatory requirements.
- Manage relationships with payment service providers, acquirers, and financial institutions to ensure seamless transaction processing and cost optimization.
- Work cross-functionally with Compliance, Product, and Technology teams to develop and implement best-in-class payment solutions.
- Analyze payment performance metrics, identifying opportunities to improve approval rates, reduce payment friction, and optimize costs.
- Lead initiatives to introduce new payment methods, including alternative payment solutions, e-wallets, and cryptocurrency, ensuring seamless integration and market alignment.
- Stay ahead of industry trends, regulatory changes, and emerging payment technologies to maintain a competitive edge.
- Ensure full compliance with local and international payment network regulations, anti-money laundering (AML) laws, and data security requirements.
- Drive process automation and system enhancements to improve efficiency and scalability.
Industry & Technical Expertise:
- 7 years of experience in digital payments, payment operations, or merchant acquiring, with at least 3 years in the online gaming, sports betting, or fintech industries.
- Strong knowledge of payment processing systems, acquiring banks, and PSPs.
- Experience working in highly regulated environments with a deep understanding of payment network compliance, AML regulations, and PCI DSS requirements.
- Proven ability to optimize payment acceptance rates, reduce transaction costs, and manage chargeback processes.
- Experience working with payment technology solutions, API integrations, and system migrations.
- Strategic thinker with a data-driven approach to problem-solving and decision-making.
- Strong analytical skills with expertise in payment data analytics, reporting, and KPI tracking.
- Ability to identify and implement process efficiencies and automation.
- Excellent stakeholder management skills with the ability to influence and negotiate across various departments and external partners.
- Experience with real-time payment processing and instant payouts.
- Background in customer experience optimization for payment journeys.
- Knowledge of blockchain and cryptocurrency payments.
- Familiarity with multi-jurisdictional gaming regulations.
Behold! Caesars Sportsbook is here, and we’re proud to be a part of Caesars Entertainment—the number one gaming company in the world with over 80 years of sports betting expertise.
At Caesars Sportsbook, we believe all our Team Members should be treated like Caesars. It’s the mantra we were founded on, and the standard that drives us to provide our customers with best-in-class service.
As we continue to Blaze The Trail with our Caesars Sportsbook & Casino app, the expansion of our Caesars Sportsbook retail locations, our World Series of Poker franchise, our William Hill legacy brand, and partnerships with the biggest names in sports and entertainment, we’re creating new and exciting opportunities for you to be a part of our empire and make an impact.
Interested in joining the team? Check out our job postings and see what we have to offer, people. And remember—We Are All Caesars!
