What are the responsibilities and job description for the Director of Payments position at Harrah's Cherokee Valley River?
Job Summary
We are seeking a highly experienced and strategic Director of Payments to enhance our payments strategy and operations within our online gaming platforms. This role is responsible for overseeing the end-to-end payment processes, optimizing payment performance, and driving innovation in payment methods to enhance customer experience. The ideal candidate will have a deep understanding of digital payments and the evolving landscape in the online gaming sector.
Key Responsibilities
Industry & Technical Expertise:
We are seeking a highly experienced and strategic Director of Payments to enhance our payments strategy and operations within our online gaming platforms. This role is responsible for overseeing the end-to-end payment processes, optimizing payment performance, and driving innovation in payment methods to enhance customer experience. The ideal candidate will have a deep understanding of digital payments and the evolving landscape in the online gaming sector.
Key Responsibilities
- Develop and execute a comprehensive payments strategy to support business growth and enhance user experience.
- Oversee all payment processing functions, including deposits, withdrawals, chargebacks, and refunds, ensuring operational efficiency and compliance with payment network regulatory requirements.
- Manage relationships with payment service providers, acquirers, and financial institutions to ensure seamless transaction processing and cost optimization.
- Work cross-functionally with Compliance, Product, and Technology teams to develop and implement best-in-class payment solutions.
- Analyze payment performance metrics, identifying opportunities to improve approval rates, reduce payment friction, and optimize costs.
- Lead initiatives to introduce new payment methods, including alternative payment solutions, e-wallets, and cryptocurrency, ensuring seamless integration and market alignment.
- Stay ahead of industry trends, regulatory changes, and emerging payment technologies to maintain a competitive edge.
- Ensure full compliance with local and international payment network regulations, anti-money laundering (AML) laws, and data security requirements.
- Drive process automation and system enhancements to improve efficiency and scalability.
Industry & Technical Expertise:
- 7 years of experience in digital payments, payment operations, or merchant acquiring, with at least 3 years in the online gaming, sports betting, or fintech industries.
- Strong knowledge of payment processing systems, acquiring banks, and PSPs.
- Experience working in highly regulated environments with a deep understanding of payment network compliance, AML regulations, and PCI DSS requirements.
- Proven ability to optimize payment acceptance rates, reduce transaction costs, and manage chargeback processes.
- Experience working with payment technology solutions, API integrations, and system migrations.
- Strategic thinker with a data-driven approach to problem-solving and decision-making.
- Strong analytical skills with expertise in payment data analytics, reporting, and KPI tracking.
- Ability to identify and implement process efficiencies and automation.
- Excellent stakeholder management skills with the ability to influence and negotiate across various departments and external partners.
- Experience with real-time payment processing and instant payouts.
- Background in customer experience optimization for payment journeys.
- Knowledge of blockchain and cryptocurrency payments.
- Familiarity with multi-jurisdictional gaming regulations.
